The Station Hair Studio

"I do not get my hair cut often because I have not found someone to trust with my curly hair. Boy did my cut with Frances make that concern worse. I came in with a reference picture of my own hair. Nothing special just asking for some length cut off. My curls have different patterns with the front ones being tighter. I explained this before starting and showed pictures of when it looks different than the rest of my hair. Since I left the salon with a (questionable) blowout (a whole different story), I did not see this problem at the time. As you can see from the results of the cut, I have a significant step off. This also made my hair at shoulder length which is about an inch shorter than I asked for. Once I showered and my hair was curly again, I called during business hours but as no one answered I left a voicemail that I was not happy with the result of my cut and would like to be called back. After a few days with no call back, I called again and Frances (the stylist who cut my hair) answered. When I let her know the problem, her response was that it was my fault for not styling my hair exactly as she had told me. I indicated at the start of the cut that I am the most low maintenance with my hair, using leave in at the most, but according to her I “promised” to follow a multi step, multi product process. During the cut she gave me recommendations for the best way to style my hair but I was never told that I needed to follow specific steps so that the length of my hair would be even. On the phone I let her know I was willing to send pictures and come back in to fix. She proceeded to put me on hold for a few minutes before returning saying her next client was in and I would be called back. I asked when and who I could expect a call from and she said the receptionist would give me a call back within ten minutes. It has been weeks now. I have styled my hair to the T of Frances instructions and yet my hair has not magically grown back (surprise). Would not recommend at all."

"I had a dry cut and hydration treatment and paid $185. Now, I am willing to pay good money for a good cut, but this was not it. The ambiance is great, the hair washing station is very comfortable, but my “dry cut” and curly style was not what I thought we discussed and later when I washed it at home was quite disappointed to find a long strand that the stylist missed (the curly styling they give can hide imperfection) My hair also seemed as dry as ever though they said the treatment would “last a long time”. Really bummed and will have to get my hair fixed."

"Brought my partner in for a consolation and we were able to get an appointment the next day with curl specialist Robin. If there was a sixth star option it would be hit - super informative, welcoming, respectful and talented. So happy to have found such talented hands for curls! The entire salon is clean, and each staff member we interacted with was kind, complimentary, and welcoming. Highly recommended!"

"I can’t say enough good things about this salon. After years of searching for the right care for my curly hair, I almost cried with joy at the results. Moving to a new town is hard and I had bad experiences trying different salons leaving me to fly back to California for my hair care. No More! I found a new home. I was so impressed not only by my stylist, Robin, but all of them. They don’t just cut your hair, they were so detailed in teaching every client how to wash, style and care for their hair. The experience changed me forever and for the first time in my life I had silky defined curls vs a frizzy hot mess. I am so glad I took the chance in booking here!!!! If you want to fall in love with your hair, I encourage you to book an appointment today."