Quality Inn South

"The front desk lady, Nicole Castillo is beyond disrespectful and unprofessional. I have been having issues with my room keys since we’ve checked in and I had to go downstairs to let the front desk know that our keys aren’t working yet again. Nicole says oh well I only have you here for today. I was about to say, “No, we check out on Saturday.” And she interrupted me with the most snide attitude saying “ma’am, I’m saying the key was only good until today. I told her she needs to drop her attitude and not talk to me like that because all I’m trying to do is get some help. She claims I raised my voice, which I did not. I’m deaf in one ear, so sometimes I speak loudly but I was in no way shouting or being rude to this women. She decided to argue with me and tell me I need to drop my attitude. I have never experienced such an unprofessional encounter with hotel staff. It was a simple fix. I said I needed a key that worked and instead of say hey yeah no problem, I got an attitude from hell because I interrupted her personal conversation that she was having with her friend. I definitely understand that I probably sound like a Karen right now, but in all seriousness, I politely asked for a key that worked and got nothing but unprofessional behavior and a bad attitude."

"The reviews for this hotel are very deceiving. The evening staff was great, that is about the only good thing I have to say. The hotel itself, trash. I was in a non smoking room yet the entire floor reeked of cigarette smoke. The sofa was absolutely disgusting. The carpet, sticky. It was just myself and my 3 children and I did not feel safe at all. There were homeless folks in and out of the lobby and one on the 4th floor sitting in the elevator hall when we were leaving. I booked the room for 4 days but left after the first night. If it hadn’t been so late when we got there, I would have left as soon as I saw the room. We drove 12 hours (with a 3 year old) and we needed to sleep.. I would absolutely not recommend this location to anyone. I am thankful for the evening staff though. She understood my concerns and there was no push back when I told her I needed to change my stay from 4 nights to 1."

"The rooms are ok they were clean and no smell, the furniture a bit run down in need of replacement. It was quiet and I would have felt safe traveling by myself but they do post signs stating to make sure you lock your car. The breakfast was generous and the staff was very nice. I would stay again but it wouldn’t be my first choice"

"The room was perfectly clean and smelled great without being perfume-y. Service was excellent. Location was perfect for the COS airport. I don't fly much, but this will be my go to. Also, easy reservation process and reasonably priced."

"This hotel is a great value for the money. We found a clean room, nice front desk person, and nice facilities. It is very close to chain restaurants and shopping. Would have no problems visiting again the next time I'm in Colorado Springs."