Residence Inn by Marriott Denver City Center

"Room was exactly what was expected and nothing more. Pull-out bed was installed incorrectly which made it difficult to use. Location is fantastic and within walking distance to everything you might need on your stay. Folks at the desk were fantastic. Just your everyday 2-3 star hotel. Would stay again."

"this hotel is moderately nice, but the service was abysmal. The rooms are quite spacious; similar to an apartment. The toilet and shower are separate from the sink and vanity which is a plus. While staying there for a week, the room was not cleaned until the last day. We ran out toilet paper half way through the week, and had to call to request it. Upon informing the manager Jennifer of this at the end of our stay she said that it was required to request this service. I found this to be strange as we were given no indication of that and the room was cleaned on our last day with no request. Another issue with the room is that we stayed during a colder time with it even snowing some days, but the hotel continuously turned our heat down to 62 degrees. The temperature would reset every few hours and we ended up frigid at night. My biggest issue overall was how they handled a financial situation. When I reserved the hotel I had input it with a specific card that I expected the hotel stay to be charged to. I am 21 years old and as a result am not experienced with checking into hotels, and do not know the normal process. With this in mind, I asked many questions upon checking in. this included distinguishing between which card was used for a hold and which card would be charged, and clarifying that MULTIPLE times. Despite this, at the end of my stay the wrong card was charged. I called the hotel to remedy the issue and was told by the manager that “I must not have known how it works” despite informing her that I checked with her employees multiple times. She was rude and condescending towards me, and did not help with the issue in any way. It makes me very upset to write this review as I generally try to look at the positives in regards to hospitality services having worked at a restaurant myself. Had it not been the shocking response from management and poor handling of my finances I would not have felt it necessary to leave a review. I hope that this is helpful to people looking to stay here and encourages the hotel to better train their employees, ESPECIALLY management."

"Our stay at the Residence Inn was thoroughly enjoyable. The queen studio room exceeded our expectations with its spacious layout and convenient amenities. The fully equipped kitchen, complete with utensils, microwave oven, stove, and fridge, provided added convenience and flexibility during our stay. The complimentary breakfast offered a delicious start to each day, with a variety of options to suit every palate. Room service was also there only on request. Overall, the Residence Inn provided a comfortable and convenient home-away-from-home experience, making our stay truly memorable."

"The staff here is so friendly and helpful, they held my bags for me after check out due to my flight departing late in the day. The manager even emailed me a day or two before my stay to see if I needed anything, never had that happen before. Honestly, room was very spacious and clean. Not too far of a walk from places. Would definitely come back and stay here."

"Room is very clean, the free breakfast is amazing. The hallways are chilly, but rooms are comfortable. We were able to order Door Dash and WALMART delivery with no problem. Staff was polite and helpful. Would definitely stay again. *four stars because the bed is hard as a rock! *location is in a business district, any tourist stuff is a little ways away. Outside of comfortable walking distance."