AAA East Metro

"Came in to get a International Driving Permit. The process was so simple and didn't take very long. The lady working the counter was very professional and attentive."

"Travel services are virtually non-existent. I was trying to book trip to Europe. They don't book international flights if you don't buy one of their packages. Apparently, they don't book ground and they don't book most hotels. Prices are inflated. "Premier" membership is worthless. Another thing... I don't know why they sell insurance. I would never trust my insurance needs to them. AAA, and this office, used to be much, much better."

"Delvin helped us with our flat on the busy hwy...and transported us and the car to the repair shop. Delvin was truly amazing and we cannot say enough wonderful things about him. I hope AAA East Metro knows how lucky they are to have him. Thank you Delvin for being so nice...so friendly...just fantastic!!!!"

"I'm not a member. My friend, who is of 85 years of age, is a member. He's done business with AAA for years now. Today at around 10AM, on his way back from his morning routine, his car tells him battery's dead. He calls 3 different customer Representatives, in a span of 3 hours, all telling him that someone would be out there to assist with 30-40 minutes. He has sunburn that is very clear on his arm from sitting in that car. His kin is very sensitive so it's more then obvious something happened. 3 hours he had to wait in that hot car. And to top it off, he still had to pay 200 and some odd dollars for the battery. What's won't there. Someone needs to keep your reps in check. 3 different people 3 hours in the heat."

"My wife has an RV membership which works fair but I bought and paid for a membership which I won’t be doing again. Only covered 10 miles and non emergency was low priority so it would take a few hours to pick up the vehicle while you wait. I had a similar experience on my last tow when my fuel pump has gone out twice in 90 days. The driver took about 1:45 longer than the estimated time. His attitude wasn’t very friendly or helpful when he arrived. This is the second time the driver seemed less than friendly. It didn’t make me want to get in the car with them for a ride home. If they were BBB listed I would have written a review there instead. I won’t be trying car insurance with them after my auto club membership and towing experience."