Ent Credit Union

"ENT and all of the staff is so amazingly helpful. I have had personal loans and a car loan with them as well as all of my banking needs. They have always taken the best care of me. Highly recommend them!!"

"Incredible, professional, outstanding, detailed staff. I truly was/ am amazed by all the kind, considerate, helpful people who work at Ent. Always feel welcome and just so much gratitude to belong to Ent Credit Union. Thank you so very much!!!"

"Been members for years and couldn't be happier with their services. We had our debit card number stolen and DJ Banks helped us figure this out. The best customer service you could ask for. He was so helpful and explained everything to us. I would highly recommend doing business with this young man. He is 5 star *****"

"This review isn't for this branch specifically. I used to be a very happy member with ENT and had my account for over 10 years. They financed my first car loan, they set me up with a credit building loan, they were more than accommodating and seemed to care about me as a member. It seems like they've lost their member-focused perspective, however, and know that they're the "big, bad" credit union of the region. Recently I had an issue where I was charged on a debit card that the vendor was supposed to update to a different account. They didn't, and when my ENT account had insufficient funds, ENT charged me $30. I figured it wouldn't be a big deal. I transferred funds from another account into my ENT account within a few hours of the charge occuring, to bring my account back into a positive balance, and then asked if they could refund the charge over an honest mistake. They informed me their policy had changed and they wouldn't refund me, and that I would have to ask the vendor. Of course, the vendor refused to refund me as well. So basically, ENT stole $30 from me because of a vendor's mistake, and neither party was willing to help me. Maybe $30 doesn't sound like a lot to some of you or ENT, but it was money I needed, so I asked to close my account the same day. I was asked why I was closing my account, and when I told them, there was no understanding response, no "I'm so sorry to hear that," nothing that implied they cared about my situation. There was no way I was going to risk the same thing happening again, especially with zero understanding or care to resolve it. ENT used to be great. They clearly don't care about their members now."

"For some reason this branch is tough to get cash at. Back in December I had to meet with a manager to get $15k of my money. Went on Thursday 5-19 & couldn’t get $15k of my cash. Was told no. Had to go to a different branch & fill out paperwork. They wasted an hour of my day. I’ve banked at ENT for probably 25+ years. Loans are good, rates are good. I’ve had 2 mortgage loans, truck loan, boat loan, & have a HELOC. If their loans weren’t so good I would close my accounts. I know for a fact banks (just down the road) can easily give me this sum of money without notice. Absolutely do not recommend for regular banking."