McDonald Collision 8101 Southpark Way, Littleton, CO 80120

"It is sad that I have to write a bad review for this shop. My wife and I have cars that were damaged in a hail storm last year. I had a terrible experience trying unsuccessfully to get my car repaired at another shop, so it was nice when we got around to her car and used McDonald as the service seemed as efficient as possible in this wild, unresponsive and overwhelmed service sector. The customer service here seemed honest and to the point, if not at all personable. With my wife's car completed, I decided to try to get a second estimate on my car as that is PRECISELY what everyone that I talked to my insurance company told me to do if I was not ready to have them consider my car a total loss. As the car is perfectly driveable, I would prefer to get repairs done and fully insure the vehicle. Since the other shop was dishonest, completely unresponsive, and chaotic, I thought I would try McDonald since I felt they were more professional. I spoke with one representative about this and sent them all the claim information. A second representative called back and left a message that since my insurance deemed the car a total loss, they would be unable to repair my car. If I had agreed to my car being a total loss, according to representatives at my insurance company, this would be true, but I was looking to find out if a better shop would assign a more reasonable price, so the vehicle has not yet cleared the total loss department. I called back to correct the misunderstanding and attempted again to schedule an estimate. The conversation with the representative began with an impolite tone and quickly devolved into all-out disrespect. She essentially inferred that I was either lying about or was too stupid to understand what my insurance company was telling me, that my car was a total loss and that my insurance company did not allow second opinions. She had been working there for 13 years, she told me, and was the final word on this. I was in customer service for 20 years, and understand people having bad days, but the shouting was unprovoked and unnecessary. I asked to speak with her manager and she said they would call back. A week later and this has not yet occurred. I would appreciate the honesty that they just don't want to give me a free estimate and that would be fine. Calling me a liar is just not right and unacceptable. Would not, as of this time, recommend."

"Both my wife and I purchased our vehicles from McDonald dealerships within the last 3 years. Our experiences buying the vehicles were as expected, nothing spectacular but also no complaints. Then came our experience with the Collision Center after my wife was rear-ended on the highway about 5 months ago. My wife contacted McDonald the very next day and was told that the repairs necessary to fix her damaged bumper, sensors and back hatch would take 6 weeks. That is 6 weeks of not having access to her vehicle and needing a rental car. So it goes in the post-covid world. Furthermore, they would not be able to get us “scheduled” for the actual repairs for 5 months. However, come to find out this 6 week period could have been cut in half by paying for the parts in advance (so they didn’t have to order the parts and wait for their delivery while our vehicle was in their shop) had Jon, the representative from McDonald that we were corresponding with, offered us this option. Never once did he mention this as an option to lessen the time that my wife would be without her vehicle as she has a 40 minute one-way commute to work 5 days as a week. So we decided there was nothing we could do about it, we had to get it fixed and we planned accordingly. Our appointment finally arrived after 5 months of waiting and as the process went on, we received notifications whenever they did something to the car. We are also notified via my wife's Mazda app when the doors are unlocked. The first time they even looked inside the vehicle was 4 days after we dropped it off. Why make an appointment if no work is going to be done until 4 days later? We could have saved money on a rental vehicle and avoided other numerous inconveniences while it was sitting in their parking lot. We dropped the vehicle off on Feb. 16th and it was finally done and ready for pickup March 16th; 4 weeks to the day it took to make the required repairs. I should also mention that during this process they found an additional problem with the vehicle and added $2,000 to their original bid. As a tradesman myself I understand this type of thing happens once you really start digging deeper into a problem and we agreed to the proposed repairs and increased total dollar amount. It happens, I don’t feel like anything dishonest happened here, no big deal. We finally went to pick the vehicle up on March 14th due to a major snowstorm putting everything on hold for a few days. When we arrived we were met by a less than friendly employee in the front office, she was wearing her pajamas which was odd to say the least (super casual Friday?) and more importantly she was very rude and unhelpful. After simply asking my wife her name (no checking of drivers license, etc) handed her the key to the vehicle and when my wife politely asked her where the vehicle was located at, since she didn't offer this information voluntarily, she looked at us like we were bothering her and pointed to a lot completely full of vehicles and said its out there somewhere. We did have the fob so we could click on the unlock button in normal circumstances, or see the license -plate but it had just snowed almost 2 feet in Littleton and the cars were completely covered in snow, and the plows that had plowed the parking lot had embedded the cars in wet, heavy snow. We weren't even offered a shovel to dig ourselves out, we weren't given even the most basic walkthrough of the repairs we just spent $7,500 on and we ended up digging our CX-5 out with windshield ice scrapers and our bare hands. This had to be the most ridiculous, uncourteous and unprofessional experience either of us have ever had involving customer service. This place is horrible, I wish we would have known this prior to spending nearly 100k on vehicles with McDonald Automotive, because we would have certainly spent our money elsewhere. Thanks for nothing. Any bodywork we need done on our brand new Audi will not be done at McDonald Collision."

"Great service and professional group of people. Tom, and his staff went above and beyond to ensure my car was completed in order for me to start a new job! Much appreciated!"

"Brianna @ McDonald Collision is absolutely amazing and it was a pleasure to work with her. She will make sure your car is done up correctly and things are not forgotten. Could not ask for a better service writer, she is polite, pays attention to the details, and listens to the client/customer. Thanks Brianna!"

"I went to get an estimate at 10 am as we scheduled. I checked in to get an estimate. McDonald Collision did not keep their appointment. Did not explain why I had to wait for over 40 minutes. I had to walk away from them. Horrible business manner."