Firestone Complete Auto Care

"Reading other reviews I see this is a common occurrence with this location . Made an appointment online and service advisor named Racheal calls me and asks if I can bring my car in earlier as the tech who has to do my work needs to leave early . This was important for me to get done that day so I rearranged my day left work early and got there well before my scheduled appointment and when she asked me to show up . I sign in and Racheal tells me it's going to be 2-3 hrs . Cool no problem walk across the street get a hair cut ,grab a quick bite to eat come back 2hrs later and my car hasn't moved I go inside and talk to someone else as Racheal was hiding out on the back . The other girl apologized and said they weren't going to get to my car at all today and Racheal shouldn't have scheduled the service . I come back the next day and Racheal offers no apologies and takes no responsibility for her ignorance and inability to do her job correctly . Didn't even offer any kind of discount for the inspection . Just a rude person who is awful at her job . I would not come back to this shop . Go down the street to the Goodyear or Midas for much better service ,better attitude and all around a better experience . This Firestone is straight TRASH"

"My daughter’s tier blew out on 1-25 right before this big storm and we’ve always gotten out tiers here. We called them up and were able to talk to Rachel and let her know what was happing she looked up out account 30 minutes later we arrived and they had us in and out in 20 minutes with our brand new tier to get us on the road again! This team knows what they’re doing and uses there resources the help customers out in a timely manner even when it’s busy."

"Excellent service, great prices, though it did take a little longer than expected. I very much appreciated that they actually *tested* my brake fluid to see if it needed changing (the dealership insisted it did, based on a *schedule* but no testing) -- Firestone said it didn't need it yet: 8 out of a score of 20, and my car is only at about 20300; they said it wasn't due until 30k. We went ahead and had it exchanged since we were already there, and the brakes feel amazing! Very happy with the service."

"STAY AWAY FROM THIS PLACE!!!! They told me that both fuel pumps in my car were broken and they couldn’t tell me why they thought that was the case. They made a ton of excuses and changed their story five times. When I took my car to another mechanic it turns out that it was only one fuel pump broken. If you want to avoid getting sold more than you need please avoid this place at all costs. The employees are also extremely rude and the Head mechanic is the meanest of them all she can’t answer your questions and relies on a tech to intimidate you."

"Called yesterday to schedule an appointment at 8 AM for oil change, 4 new tires, and spark plugs. Figured if I brought it in early that it would be done at a reasonable time. Didn't have the tires I wanted but went with the tires that were recommended. Quoted a little over $2k. Went this morning to drop it off. Wasn't told an expected time. I figured two hours maybe three at the most. Went back around 10 to 10:30 AM and my truck was still parked where I had left it. Hadn't been touched at all. Went in and asked how long we were looking at... I was told another four hours because supposedly there was only one mechanic that could do spark plugs.... well I wanted tires and an oil change... that could have been done at least until the spark plug dude was available. No.... another 4 hours. So went to Goodyear down the street. Was quoted less and the customer service was awesome. Not returning to Firestone."