Domino's Pizza

"Having a really bad time. My 77 Dollar Pizza order was wrong again tonight. this is the 3rd time in 3 orders that Dominos at 120th has gotten my order wrong. Today they sent us a box of cheesy dough bites instead of the 20$ 16 piece wings we were supposed to get. last time they forgot a coke, the time before that they sent the wrong flavor of wings.. Each time this happens someone there uses the phrase "we will credit your account" - this never seems to happen, every time i order i am still charged full price. I never got a "credit" for those bbq wings, never got my coke back. I called the support line 3 times for help, and was hung up on. When someone did pick up the phone she claimed they they didnt have a manager in. I have shown plenty of patience here - and I have had enough. we are no longer using dominos and will get our pizza elsewhere."

"When you pay extra money to get extra toppings. But they have to be so strict and precise about how much extra toppings. They actually give you, but God forbid. They charge an arm and a leg up on a hundred and twentieth in mission trace. I'm about ready to start taking my business elsewhere. Because because I'm sure when they make their own pizza. When they want extra toppings, I'm sure they just load it."

"Ordered from the store.. like we always do! Super glad I did not pay up front, because we never got our lunch.. Entered the building to pick up order as a driver was leaving. Stood at the counter while one employee was making a pizza on her phone and another employee seen me, never said one words to me.. turned to remove a pizza and proceeded to cut the pizza’s. I am still not acknowledged. She boxed them up and put them in the cabinet then went and looked at a map, and completely ignored me.. I left just so upset and after getting in my car she then comes out the front door.. that is not how you retain customers.. I clearly did not matter to anyone there.. I never got my order awful experience"

"I'm always impressed with the quality, ease of ordering online, and the taste! The tracker is so helpful, too! I Love your pizza and know it will be great each time!"

"We order from here a lot. This is is the first time we have had a really bad experience. We ordered 3 pizzas. 2 were burned. All of them most of the toppings were dropped in one spot on the pizza. There was very little sauce on all of the pizzas. The website offered 49% off all pizzas for curbside delivery between 4 and 9 PM and the website didn't honor it. We weren't going to say anything but due to the pizzas being made poorly we wanted to call the store. My husband called and this bad experience continued. The woman offered a credit for the pizzas but told us their franchise doesn't support the 49% off deal. The woman who answered refused to give her name, refused to provide the managers name or when we could contact them. My husband asked to speak with a shift lead and at first she refused to let us or even give their name. Eventually we talked with Lisa, shift lead, who said it is protocol to not provide that information. We advised that most businesses will provide a managers first name and the time to reach them. She refused and offered to make our order again. We decided against this as we felt the crew working tonight were acting sketchy. She finally stated the manager would be in tomorrow, and when asked for a time, she stated 'we open at 9.' We asked again for a name and got Jeremy. I recorded some of this conversation because I just couldn't believe the poor customer service. We have spent a lot here guess we'll find a new pizza place."