Fairfield Inn & Suites by Marriott Des Moines Downtown 207 Crocker Street, Des Moines, IA 50309

"Great hotel to stay at, especially for an event at Wells Fargo Arena! Nice spacious rooms with high ceilings, and very clean! Breakfast was wonderful with very large buffet style/self serve selections as well! Do note that there is NO pool, but there IS a nice bar, and a fitness center as well! Parking also costs a little extra as well (I think $15 per night?), so be prepared for that! We stayed here to see Avenged Sevenfold on 3/15/24, and the convenience of being able to walk across the street before and after the show was well worth the price! Front desk staff was very friendly as well! If we ever come back for another event at Wells Fargo Arena, I would absolutely stay here again, and would certainly recommend it to others as well!"

"Rachel the assistant manager was very condescending and rude when I spoke to her on the phone. She added a cleaning fee to my room without my knowledge be aware. Rachel really needs to work on her customer service skills and let the customer talk before she lectures from her soap box."

"Rachel is a QUEEN! My stay was great but a week after I got home, I realized a left my necklace in my room. I called the hotel and Rachel answered. She not only found my necklace but she took the time to take care of shipping it to me. She made my week!"

"We didn't actually stay here yet. Had booked a night for a show. The show got canceled at around noon the day of the show. Tried calling for a while and couldn't get thru to cancel our room. I ended up calling after 5pm to cancel. They didn't charge any fees and refunded the room. We will return to enjoy a stay here when the concert is rescheduled."

"The only reason I’m leaving this review is the receptionist that checked me in today, and 4 months ago. She is quite possibly the most personable and friendly person I’ve had the pleasure to greet me when arriving for a short hotel stay for work. The hotel itself is clean, albeit the rooms mildly scuffed/used, but sheets are clean, and bed is comfortable enough. Again tho, the staff make the difference, and I will hands down be coming back here because of Keykey’s warm and welcoming demeanor."