Staples

"This is my second time coming back to Staples to print things and also get them laminated. Because the impression was so profound, I have to say that John might be the most responsible and capable person I've encountered, managing to handle things perfectly. At the same time, it's also a testament to how well the store is run, thanks to having such an excellent manager to keep the entire team's workflow organized. From professionalism, responsibility, communication skills, to even satisfying customers, everything is impeccable. Today, while I was waiting in line, I overheard a conversation: a woman, quite arrogantly, stated her demands while disdainfully saying, "How easy and simple it must be to do this kind of work." Hearing such rubbish, I could only laugh. Where do you get the courage to think that the hard work of these people is easy and simple? Without understanding the expertise involved, you speak recklessly. Truly, ignorance is fearless. At the same time, I also deeply sympathize with the staff here (how many such people must they deal with every day?). To anyone reading my comment here, my hope is this: that we all can offer each other respect and understanding, rather than the toxic mentality of "I'm the customer, so I am god.""

"Heather and Pat are amazing and hire great employees working on the floor! Organization seems an overwhelming task, and this Staples location has most everything I need, right when I need it! Combine that with “Amazon Price Match” and now “Amazon Return” drop location, easy access in and out, Copy & Print services, UPS/FEDEX pickup, and friendly staff- it goes “Above & Beyond” this retired sales reps expectations!"

"I'd recommend not advertising in printing jobs if your employees aren't confident they can do the job correctly, seem inconvenienced by the job, or have no options on the process of the printing job. I would also recommend customer service training."

"Well stocked with good variety of supplies and prices. Went in for a new office chair; they had a large variety of choices, on sale, and at numerous price points. Needed some office paper and again, they had lots of choices at different price points. It's difficult to find a brick and mortar office supply store that is well stocked with lots of choices in each category."

"If this would allow me to rate less than 1 star I would. I walked into the store at 8:30 p.m. tonight needing to print two documents to meet a tax deadline. They had to be emailed to the store. I advised the manager that was on duty this evening what I needed to do. I was then informed that she would not be able to do it tonight as she had an order she had to complete by morning. I'm a customer walking in the building with plenty of time to complete my request and I was turned away. Her lack of appropriate planning is pathetic. I will never shop at that store again and I will tell this story to everyone I speak to. Horrible customer service. The better business bureau will hear about this."