Ferguson Bath, Kitchen & Lighting Gallery

"we bought a tub insert from this location for a new house. when the plumber came to install it, he noticed there was a crack in it, and he told us to call fergusen and tell them so they can send out someone to fix it. I have been speaking to them every week now since the beginning of July, and they just keep saying they can't find anyone to come and fix it. Now, they offered to come and "replace" it. well that would have worked back in July, but now we have drywall up. Iam really not getting anywhere with them, and Iam getting more and more upset."

"Extremely rude customer service. The receptionist took one look at our family, scoffed, said you need to make an appointment—we were told no one could help us, but that we could look around. The receptionist then went on to tell us that there’s only 1 drop in tub and that we wouldn’t have the space for it in our bathroom (it was the exact size we were looking for)…be careful about judging a book by its cover; we won’t be back."

"You might save a few dollars shopping at the big box stores, but I'm sure glad we didn't. The service is top notch - we had a problem with our new dryer and dishwasher, and our sales rep Aaron and his team communicated directly with the manufacturer to get us a new dryer and to fix the dishwasher - saving us time and money. We also got our lighting and bath fixtures here and couldn't be more impressed with the results. Thank you!"

"My plumber had to special order a drain for our 2 vessel sinks; long story short after 2 wrong sizes and 10 days later, when I went to pick them up they conveniently didn't have the in-store credit from the return promised to my plumber. He had drive across town to bring his return receipt back down there despite having a business account on file. Wasted an hour of my work day and overpaid for the oil brushed bronze we needed."

"We have worked with Ferguson Plumbing several times while remodeling our house and, most recently, for plumbing fixtures for our new house. I always appreciate their willingness to help us pick good-quality fixtures that will last a long time and yet stick to the budget (assuming it is set with quality fixtures in mind). Sometimes their job is educating us once they know what we're looking for. They even help with some ideas on design that I would never have thought of. This has kept me from picking out things that would just not look good in the end. I really value their help. It may cost more than the home improvement stores, but in the end you get what you pay for. I think good-quality plumbers are picky about what they put in a house and the plumber we've used for the past 15 years swears by Ferguson as a supplier. I'm right there with him. Big shout out to Jessica for help in some of our past projects and Amy for keeping our current project going. They're knowledgeable and friendly."