Menards

"Buyer beware look at your pet food expiration dates. Almost bought a bag that was expired in July 23 and then noticed a bunch of bags turned over with expired dates. And this was on many different brands. Stocker was just putting new on top of old and I brought to his attention his response was "I don't care I'm just told to put it on the shelf". Do better menards!"

"I was having new windows put into my home by Haggerty Windows & Siding, and it was their sales person's recommendation that I go to Menards to purchase a new patio door. They have an account with Menards, so they could pick the door up and store it for me until my windows came in from their supplier. So I ended up ordering a Menard's store brand door manufactured by Mastercraft out of Wisconsin. The door was installed by Haggerty Windows & Siding in February of 2023. In September we noticed that the thermo-pane glass in both doors was fogging. I contacted Menard's sales department, and two weeks later I still had no response as to how they were going to fix the door. I finally contacted Mastercraft directly myself. They told me they would warrant the glass; BUT they would not cover any labor involved with tearing out the old glass, installing the new glass, or any costs associated with hauling away the old glass. That seemed like a pretty lousy warranty for a door that had not been in use for more than a few months, but I considered it just another hard lesson learned. So working with Mastercraft myself, they did ship me replacement glass within a couple of weeks. I will note that Mastercraft's customer service has been excellent. And Haggerty, without it being their responsibility, has agreed to help me with installing the new glass. So, without any help from Grimes Menards, Mastercraft Mfg. and Haggerty Windows & Siding have helped me fix the quality issue with this patio door. The lesson here is: Quality may be an issue if you purchase their store brand windows and doors at Menards. You need to be prepared to take responsibility for handling any warranty related issues with their products. My experience has been that you are pretty much on your own, with very little constructive support from them. Added note: If Menards really wants to offer some customer service on removal and replacement of the fogged thermo-pane glass in their patio door, here is the order number and part number. They could always call me and offer their assistance. Order # GRIM30051937 Menard's Part # 4212021"

"We had bought a freezer that had stopped working and was right at our 1 year warranty mark. After speaking with staff at menards in grimes they said they could exchange it for a like product. Tom and Greg were very helpful and made the whole process very easy. Would highly recommend. So thankful they turned a stressful situation into and easy solution."

"Another great Menards location. The store is only a couple years old and it still looks brand new. Always clean and well stocked. The staff is very friendly and helpful too with whatever questions you may have. Definitely recommend!"

"I've had several good experiences at this location. The associates are friendly and helpful and the store is clean and well stocked. We recently had our refrigerator go out and needed to get it replaced and delivered immediately. The salesperson Tom was very helpful and the assistant manager helped us get the refrigerator delivered the next day. We really appreciated their helpfulness, difficult to find customer oriented stores now."