Pancheros Mexican Grill - Grimes

"I believe in second chances but I've given this location way too many second chances. I keep going here because it's closer to home but I'm just going to start traveling further away when I want Pancheros. The service is way too slow and often made inaccurate if you order ahead. Ordering ahead and arriving late still guarantees that you're going to wait for your food to be ready. Hopefully this location gets it figured out and I would be willing to return!"

"It's different each time, today they struggled with a small line with 3 employees. The Johnston pancheros can clear 20 people with 3 employees but here 6 customers takes forever to clear. Edit, after the long wait this is probably the worst burrito I've ever seen it looks disgusting and it tastes disgusting. Hopefully I can get a refund. There's almost nothing in it. The tortilla is tough."

"This place needs a whole new staffing team or just needs to be shut down. We ordered 2 burritos for delivery through the Pancheros app on a Sunday afternoon. When the food got here, there was only one burrito and the DoorDash person was like “yeah you’re gonna have to call them.” Okay? So I call and the phone rings for a good minute before someone picks up. Anyways, when someone did pick up, I let them know the situation. His response was “yeah, we’re out of rice and the cilantro lime vinaigrette, so I can see why we only made 1 of your burritos.” Mind you, I was not informed they were out of these ingredients, but even so how does that make it right to just not deliver my other burrito? He didn’t even apologize and he said “well I can remake it for you if you can come pick it up,” to which I asked if I was going to get a refund for my delivery since I am now having to go get my food. He said “I’m not sure, you’ll hav to contact whoever you got it delivered from, it’s out of my hands.” DUDE I GOT IT FROM YOU GUYS???? WHAT??? At this point, I’m just frustrated and I’m like okay I’ll just call customer service. So we call customer service and it brings us straight to a voicemail..?????? I love Pancheros, but I am really reconsidering ordering from this business ever again."

"Let me preface this review by saying my wife and I have lived in Grimes for about a year and a half…where we lived previously, we used to order Pancheros at least three or four times a month, minimum. In that year and a half that we’ve lived in Grimes, we’ve ordered it (through DoorDash) about 6 times…the math doesn’t work right…?? That’s because in those six times we’ve ordered it, our order has been correct only ONE of those six times…and tonight, only one thing was right, and we feel like we got genuinely robbed (pictures to follow…so we’re done with the Grimes Pancheros I’ll attach a picture of the receipt, but to describe it, the only thing that was right was my wife’s burrito…while correct, the burrito was overly crispy and felt like it’d been sitting out for a week or so, it was breaking apart. I received rice in my burrito bowl, which I did not order, and only one salsa when I ordered all the salsas. How did we get robbed…?? Take a look at the receipt in the picture…my wife ordered a small queso, a small salsa verde, and I ordered a small guacamole…on the receipt, they are described as “5.5 oz,” you can clearly see from the pictures, we got 2 oz cups of each…so not even HALF of what we paid for Be better for your future customers Grimes Pancheros…but we’re done with you"

"I love pancheros it’s my favorite restaurant so it sucks when I have to drive 15 minutes extra to get it just to avoid going to the one closest to me. The grimes location is dirty and awful customer service. I asked for a double wrapped burrito and immediately the worker started being loud and obnoxious about how much he hates when people ask for two tortillas. I ignored the comment and finished my order thinking that it was fine but when I got to my car I saw that there was only 1 tortilla. I understand some parts of a job may be annoying but that’s no reason to be rude and not do your job."