Escape Chambers Des Moines

"It was okay. They do not appear able to accommodate 2 people groups very well. I have been to much better escape rooms before and they were better organized. The employees kept complaining that they cannot hear us very well, no live guide onsite, no greeter, everything is done through a baby monitor. However, for Des Moines, this is entirely adequate."

"We came here as 1st time escape room participants. It is in the basement of the building. The guy who greeted us was nice and informative. My friend picked the spy scenario which ended up being the hardest one there. We were not able to complete it but it was a lot of fun and we would go back and do it again. The cost was pretty reasonable at $35 a person. The only complaint we had was that the entry door to the escape room told us to go to a different door which was locked. It made us late to our session. But overall it was fun and worth it for us."

"Overall disappointed with our first and likely last experience here at the escape room. We did enjoy the challenge of the room itself, however, our customer experience was suboptimal. It was a Saturday evening so we understood that they were busy, however, our room manager was extremely rude to us in the process. When we were stuck and needed a clue, we called repeatedly to ask for help and waited for over 10 minutes for a response. We eventually had to leave the room and go find an employee for help. We were told our time would be paused to make up for this, however, it never was. When we did finally get a response on a clue, the answer was short and abrupt and was clear our room moderator did not know the answer herself as we asked follow up questions and were ignored. When we tried calling back we never got a response. We ended up figuring out the room by luck and when we hit the “button” to escape the room there was no response for another 5 minutes so we weren’t sure if we were actually done. We asked the monitor to explain the last step to us as we didn’t understand how we guessed it by luck in which we were told they were too busy to explain anything to us and we had to leave, even though we had 5 minutes remaining on our room clock still. Extremely disappointed with the rude customer service this evening."

"If you want to learn who in your friend group or family truly thinks they could win squid game (aka narcissistic tendencies), is covert type A, or is chill af to their absolute core and probably the one you should be aligning your energy with from here on out in reality, you should def check this place out."

"My boyfriend and I solved their novocaine room and there were constantly surprises! We loved that we got the room to ourselves and it was cheaper than some other escape rooms in the area. Overall, it was well put together and that staff was super friendly! There is little parking around this area so make sure you come a little earlier to find a spot."