Ira Hansen and Sons Plumbing

"Terry Hopkins is very knowledgeable and very good at his job. He doesn't give up and seems to enjoy his job. He has had to do a lot of work at our new home. Thankful for all he has fixed. Our crawl space is finally dry."

"Ira Hansen Plumbing sent someone out the day I called about my plumbing issue. Ryan Young was prompt, personable and efficient. He cleared my drain and suggested a more permanent solution. Young’s second visit was as efficient as the first. I would definitely call on him again if I have a further need."

"The high reviews on this plumbing business gave me a lot of hope for my leaking toilet but my interactions with their plumber, Ryan, is one of the worst contractor experiences I've ever experienced. I'll list it out plain and simple below. 1. Ryan inspected the toilet leak and said he would need to remove the toilet to see the amount of damage. Without asking us, he placed the whole toilet inside our tub, scratching and scraping our newly refinished tub (it had just been done 2 weeks earlier). 2. He said our wax seal would need to be replaced and quoted us about 400 dollars for the full process. He also tried to sell us a new toilet that he had in the back of his truck for 600 dollars. The average toilet at Home Depot is around 250... We agreed to the wax seal. 3. He left the sewage pipe open and uncovered which a quick Google search showed me is very dangerous to have the sewage gasses entering your home. 4. He returned the next day with a flange. I highly doubt it was new since it was already covered in wax and debris. We reminded him that the toilet had been leaking for days and were concerned about the moisture still so he then began to literally hammer and chip at the wood underlayment to check how water logged it was, telling us he would need to remove more of the tile to check how far the leak had gone. He removed probably about 1 square foot of vinyl and then quoted us around 1600 dollars to remove an estimated 3x3 section of the underlayment and subflooring (though we had no way to tell if it had soaked through to the subfloor) and replace it. We were pretty shocked by the price change. 5. We okayed the job and he said he'd have to run back to the home supply store. He was gone for over an hour and a half and when he returned he had a dog with him which he let loose in our front yard (we have our own dog and he did not consult us at all). I'm still not sure what was even purchased at the store. 6. He removed the full 3x3 section of vinyl (literally by ripping it up) and said he would need to leave it a few days to let the wood dry but also suggested we call a waste treatment company to check for mold first. 6. We did call the waste treatment company, luckily the subfloor was not affected but the underlayment would need to be fully removed. By this time though we were over our interactions with Ryan and wanted to contact the company directly to discuss the pricing. We did not call Ryan to return but he began SHOWING UP AT OUR HOUSE UNANNOUNCED, where he left notes. The third time, I confronted him, telling him I did not feel safe having him appearing at our home and that I would be calling his supervisor immediately because of the harassment. 7. I called the company's direct line and they got a supervisor to our house the next day. They agreed that the quote was too high, agreed that the refinished tub had been damaged, agreed that the flange was not new and would not charge for any of the work done by Ryan. So in the end, I had my floor ripped up, sewer gasses leaked into my home, my lawn peed on by a strange dog, a used flange and my $500 refinished tub damaged beyond use. I literally lost money due to working with Ira Hansen and Sons."

"My elderly mother had a plumbing emergency this morning, New Year's Eve day, that I was not able to deal with. I thought for sure we would have to pay a big fee for weekend service and was nervous calling a random plumber as my mother has been overcharged and taken advantage of by a local plumber in the past. I spoke with Desirea and she was extremely polite and professional. She sent Terry out in just a few hours and he could not have been more polite, professional, courteous, sincere, helpful and efficient. Not only did he fix our emergency, but he checked our septic and drains and gave me advice on updating several of our basic plumbing fixtures to prevent this problem from happening again in the future. We live kind of far out of town and have 4 dogs that were going crazy the whole time Terry was here, but he was just very easy going and kind and nice to our dogs, too. Most importantly, he was nice to my mother, who is very deaf and has difficulty communicating at times, and he was honest. This business charged a very reasonable fee and has EXCELLENT staff, with old fashioned manners and customer service skills. Could not be happier. Thank you, to Terry and Desirea."

"Terry was my technician and did an awesome job. He checked all the possible problems i was having with my kitchen facet and fixed them all. He was also very pleasant and professional. Definitely puts the customer first. He is a great asset to Hanson plumbing."