Wild Ginger Hotel

"I was excited to stay here but as soon as we arrived I got creepy vibes. No one at front desk and we had to wait at least 15 min before she arrived from one of the rooms (I think the staff live here) we got a room and I just wanted a comfy clean bed to rest my head we had a long day. I went to pull the sheets back and I found SEVERAL different types of hairs in all layers of the bed and pillows. On top of that this place is right by the main hwy so expect loud traffic noise. We complained to the front desk lady who again was not there and down in the rooms below. She didn’t believe me! So she checked the bed and she confirmed it was nasty, she apologized and gave us another room. I really tried to give this place a chance. The next room had the SAME gross hairs in the bed sheets. We went to the front desk and asked for a refund. She said the owner should give it since she saw the hairs too and she apologize and said she’ll have to call her boss who isn’t on property and isn’t answering. I called a few days later they said he still hasn’t answered. I emailed and called for weeks with no response. They must’ve blocked me this is Clearly a scam place. Thank god my bank was able to fight this charge for me or else I never would have gotten my money back. DO NOT STAY HERE!"

"My new favorite hotel on Big Island! Set in a mature tropical garden with an amazing vintage Hawaii vibe. Old but awesome! This place has a sole. Not at all like so many cookie-cutter hotels you find today. The staff is kind and attentive. Absolutely loved the decor of the rooms and grounds. Well thought out and thoughtfully designed. A truly one-of-a-kind experience. Close walking distance to everything downtown Hilo has to offer. Wildly affordable for such a great experience!"

"The hotel is nice. The rooms are clean and good. However, note that it is old style and shows Hawaiian culture more. E.g. there was no TV in my room. The price is also reasonable. So, before booking, please keep in mind that it is an old, Hawaiian-style Hotel and not a luxury resort. The building is full of history, character and aloha. It is truly a unique Hawaiian experience. The girls are counter were also helpful and nice. And yes, I couldn't find any bugs."

"Photos are a bait and switch; hotel room might have looked like the photos they post if the photos were 20 yrs old. Room is tiny, bugs everywhere and bathroom is filter with a door that doesn’t close. The whole building is dilapidated and floor and rooms are tilted because of a sagging foundation. We stayed one night out of 5 and we couldn’t stay any longer before going to a real hotel. Services ladies are very pleasant and nice but hotel is more like a run-down hostel. Avoid at all costs. Oh and also the night we stay, someone committed suicide unfortunately. Location doesn’t feel safe either with drug dealers down the corner. In general, don’t stay in Hilo on Big Island; stay on the western side in Kona."

"This place is DISGUSTING. The building literally looks like it should be condemned. The photos online are not accurate and must be from 30 years ago. Our room was full of spiders and mold. The shower floor and walls were covered in mold, mold in the bedroom. I counted at least a dozen spiders crawling on the wall within seconds of walking into the room. My room didn’t even look like the photos and I felt like I needed a shower just standing in there. I’ve stayed in hostels in third world countries that were cleaner than this place. There also isn’t even a proper working door lock on the room. We immediately went back up to the front desk, explained the situation and that we couldn’t stay in that room. I asked for a refund and the girl at the front desk told me she needed to contact the owner to ask who was not on site. I called back two hours later, was told they hadn’t heard back. Went back the next morning, another girl at the front desk said she would call the owner, she walked away and came back telling me the owner would not give me my money back. I asked to speak to him and she said that he would not take my call! DO NOT STAY HERE! This place is a literal scam set up to rip people off. Their other reviews must be fake. I noticed now several other people are making similar complaints. Stay away from this hell hole."