Baskin-Robbins

"I visited on 02 Feb 2024, the two young men behind the counter were getting slammed by the rush of people at 7pm. They were in great spirits and smiling. I mentioned my kids wanted the Oreo ice cream while it was next to the peanut flavors. I mentioned he was deathly allergic to peanuts. He said yes maam I’ll scrub it, he moved from the register and vigorously scrubbed the spoon and ran it under the hot water. I appreciated that so much. Great kids!"

"The worst customer service I have ever experienced every step of the way. I ordered two turkey ice cream cakes but called to cancel one order. I spent a long time with the girl on the phone (name started with a J or G I can’t remember) who clearly had no idea what she was doing. First she couldn’t find my orders and repeatedly asked me for my information over and over. Then she didn’t know how to refund me so I asked if she could refund me in person when I came to pick up my cake- she said yes and asked when I was coming to pick up and said she would be there and remember. I come to pick up my cake and she does not remember the refund. They also could not find my cake so I had to wait for 20 minutes on the side while they searched for my cake. Apparently someone labeled it wrong. I check the cake and it doesn’t have the writing on it like it’s supposed to. The other girl working seems confused when I point that out. She takes it back to do the writing, and it’s so bad I wish I had just left it blank. $52 for an ice cream cake is a bit pricey but it’s fun for the holiday and tastes great so I don’t mind, but the writing looked like a toddler wrote it. Then she has me wait in line again to do my refund (I had to put my cake in the public freezer so it didn’t melt because the line was so long). When I get to the front I’m told that they can’t issue me my refund because there isn’t a manager on shift. So why did they have me wait in line to tell me that while my cake is melting?! I was in there for over an hour. It was also so loud and the girls spoke so quietly I had to keep asking them to repeat themselves. I’m told they will leave a message with the manager to process my refund and they will call me when they do. It’s been two weeks and I haven’t gotten a phone call or refund. I called today to inquire about it and was told there is no manager on shift and they don’t know the next time one will be. I will never be coming back to Baskin Robbin’s."

"I love the Variety of Ice Cream Cakes they have. My son will be soo happy with his cake especially because it's a ice cream cake. My kids were very excited about the Coton Candy Ice Cream With Sprinkles & I thought that white Chocolate Unicorn Horn Was so cute & delicious. The hats were really cute. Celebrated my daughter's 4th Birthday today April 3rd with A Mermaid Strawberry Ice Cream Cake & It Was A Hit, My Daughter ❤Ed Everything & We Did too. Thank you again for making our son 1st Birthday Ice cream cake, it was soo good and everyone loved it."

"Friendly service, always stocked, never a long line unless you arrive on the 31st of the month (just come early). I love the strawberry and my little man enjoys anything with chocolate. Also highly-recommend their ice cream cake for a different but delicious alternative to birthday celebrations."