Rush My Passport

"This review is about RUSHMYPASSPORT and not FedEx or a specific FedEx branch. I am Among the many that were let down by this company RMP and their incompetence. After paying over $700 for an emergency passport for a trip, they dropped the ball and completely screwed me. If they had done their job properly and caught their mistake in a timely manner I would’ve been able to execute a plan B in time to secure a passport. Their incompetence used up all the time that could have been used to schedule an appointment at the LA office and drive to California. They admitted their failure and refunded all my money. But that was only for the emergency passport service they failed to provide. Think about the hundreds of dollars I spend gathering things to prepare for the trip. Or the hours of missed work running around. I spoke to at least 5 operators. Number 1 dropped the call. Number 2 said there was plenty of time but failed to tell me you can’t do anything on the Monday because of MLK day. The packet went the day after so I called the company to just get some assurances. Number 3 assured me Id receive the passport in time but because of stress and anxiety I decided to upgrade and pay the extra money for the emergency services just to make sure there were no delays. He was amazing an seemed competent and help me relax. Number 4 was so confused. She said the carrier missed an appointment time because of the delay, but may have dropped the paperwork off, but she wasn’t sure. She said she’d call me back. She didn’t. The last operator called me, number 5 asked me how I was doing. I said “that depends on what news you’re about to give me”. She chuckled like it was some kind of joke that her company absolutely destroyed my plans and any chance of getting a passport in time. And guess what she knew they did! She had the itinerary and the departure dates. And she knew they couldn’t get the passport to me. You may be asking yourself what the emergency was let’s just say a relative committed suicide and this cause a huge cluster of problems family wide. This was what I explained in greater detail to 2 of the operators. This wasn’t a joy ride this was a real life serious situation. Everyone I spoke to in the beginning was told why this was important. I took some time to read review after dealing with this nonsense on yelp. Gosh dang it!, I wish I had, I’m not the only one disappointed by their lack of attention to details or their failures. Please if you have an emergency just get ahold of your city hall passport office and then go to the nearest passport office that can issue the passport. Don’t risk it it’s just not worth it if you’re cutting it close. I have now written my congresswoman and the city hall passport department and a supervisor trying to help. I wish you all the best of luck."