Truckee-Tahoe Pet Lodge

"Such caring staff! Flexible on reservations and personal attention for our older dog who stayed inside. Appreciate this resource."

"It was my dog's first time being boarded, and she did really well. She loved the staff and the suites were well worth it since she had never been in a kennel."

"We had to leave town last minute for a funeral and this boarding facility welcomed us with open arms. Their customer service is very friendly and accommodating. Our dog boarded there for about a week. Seemed all well and good til we picked up our pup. 3 concerning things happened during pick-up, 1. Our dog appears to have lost weight during the stay (looks like she lost maybe 5lbs, she is a ~55lb dog) 2. We called to check in on her half way through the stay and were given some reassuring comments about how she was doing. We asked to buy one of the bully sticks from the lobby and give it to her, adding it to our tab - however when we checked out there was no record of this. 3. We left her with a toy, bed, and blanket for her stay - They returned the toy and found the bed after a second look. They could not find the blanket. They called us back after we left and told us she destroyed the blanket during her stay. It seems odd to me that this was not in the notes at the time that we checked out. What additionally is strange is that destroying a blanket is very out of character for our dog - she is only interested in toys that have a squeaker. The blanket was a $100 Pendleton all wool blanket which adds a bit to the suspicion as it would be difficult to destroy and they have no pictures of the destroyed blanket. Might use them again for day care but with regards to boarding we’ll be going back to Rover."

"So great! My border collie mix was a bit anxious going in but they were so sweet with her and gave her a chance to warm up out in the lobby before taking her back. At end of the weekend pickup, she was so mellow and relaxed unlike some other boarding spots where’s she’s come out pretty hyped/anxious feeling. We will definitely be back!"

"I’ve read many good reviews and personally visited the lodge and decided this is a good place to board Koda.. I was gone for a month and wanted to find the best place to board him, on Facebook constantly looking for his pics and emailing staff asking how he is doing. They all said good things and staffs were wonderful when I met them. However, I picked up Koda today, he looked like he lost a huge chunk of weight (6-9 lbs) within a month, I can see his ribs walking and he feels so boney. I was heart broken and when we got home, he was glued to me and would not let me out of his sights. I was charged about $2.4 k for a month and for a good package with 3 playtimes. I really don’t understand why he is so skinny and malnourished…. When I asked the staff why he got so skinny, she just told me that because he has a lot of playtime… I don’t think so.. that makes me uncomfortable. Koda is my baby, it hurts me so much to see him so malnourished, and he would always eat anything and non stop. This is not our first boarding. He has never came home like this. I hope this place would give me a better answer and improve the system. UPDATED 03/28/2023 Cassidy (from the pet lodge) has reached out a day after I posted the review and was willing to pay for Koda’s vet fee and check if he is unwell. Koda’s exam came back perfect other than being underweight (lost 8 lbs in total after the stay) After a lengthy discussion with Cassidy, she was concerned and changed the pet lodge policy for every pet that stays longer than 7 days needs to get a weight check to prevent the same thing from happening again, and afterward I requested some compensation for Koda’s stay and we agreed on refunding $400 out of $2.4K. I’m glad to have talked to Cassidy and she was proactive to make changes to better observation on these long term pet’s nutrition level. I’ve changed my review from one star to four star!"