Massage Envy

"Ester was the kindest, communication was great! She explained and would ask various questions. I was super impressed with her. Massage envy now charges for every little thing!!! IMO 2 STARS OF MY 3 STAR RATING SHOULD BE REMOVED DUE TO charge for music to relax, charge for essential oils to relax omg! This is massage 101, and you don't include 10$ to have it and other various things. Nickel amd dime you to death! Needless to say . The waiting area they take you to , dirty, dusty amd of course no music or aroma therapy essential oils " to the Relax area".!!!!!! This was a gift card and I have to say. Poorly made decisions decided by management! . Go to China town or other company besides here. I received a reply , that I should contact the franchise owner. The reply shows ME ( massage envy) why would they think I have the owner info, its their brand name. Smh. So sad"

"Got my first ever Chemical Peel from Chekele and it was perfect! Excited for my next service"

"Spoke with Alexia, several times tonight in a but of Several crises tonight and is one of the most understanding and Caring person I've encountered in my 16 years of customer service. This location continues to go above and beyond continuously."

"After today’s appointment, I do not plan to return to this location anymore. I have never ran into a situation where I wanted to literally walk out of my session. The therapist I had was falling asleep during my massage!! At first when I noticed the pressure was getting really light, I didn’t think anything of it until I opened my eyes and the therapist was LEGIT SLEEPING!!! I have never been in this type of situation and I did not feel comfortable at all saying anything to the therapist because I didn’t want him to retaliate or anything. After the session was over, I immediately got dressed and went to the front to ask for a manager. Mind you, at this point I was quite upset and felt like I had more tension/aches then feeling relieved as one would feel after a massage. When I asked to speak to the manager, I explained what happened, even mentioned that I don’t know if there is anything going on personally with the therapist but I did not feel I should pay for my session at all. She was apologetic but made me feel bad for even saying anything because she said “you know you could have asked to end the session early if you were not satisfied.” I explained to her that I’ve never had this issue or been in a position like this before and I again, did not feel comfortable at all saying anything directly to the therapist. The manager then said she needed to get a “second opinion” and talk to the other manager…. WHAT?!? After she came back from getting the “second opinion” she said the best they could do was comp 30 mins because I did not end the session early and that customers are able to request to end/cancel sessions early. In the end, I honestly don’t feel that compensation was fair being that I’ve always paid my monthly membership fees even after they’ve raised it a few times and have been a long time loyal customer of theirs. I left the location SUPER unhappy/upset. I also wish that Massage Envy created a rating system for their therapists on their mobile app so customers can easily book the therapists that are good at what they do. Also gives the company insight to their best therapists to allow them to retain the good ones."

"New Post. Editing my review. This is completely a new experience of very poor customer service and lack of professionalism. I just got a phone call from a manager 5 min before my booked session and she told me that she has to cancel my appointment with one of the massage therapist that I got booked with. She said this is because the note on my account said do not book me with her. I didn't complain about my last session with her, I just said that massage was Ok. Anyhow, the stuff at the front desk made the note and acted in very unprofessional way. They made up a story without clarifying about my feedback. The last person I had massage with, half of the session used only one hand and not even a quarter of paid aroma therapy lotion. He was using a regular lotion most of the time and I didn't wanted to repeat myself during the session. But it bothered me. Also, I wanted to note that few months ago this location was great not until all the good massage therapists left and the front stuff was completely change to a new people. I have no desire to visit this location again as they left me with such a bad impression of bad service and no ability to fix the issue or leave customer happy. Absolutely unacceptable. Very inconvenience as I had to plan my day accordingly. I want to cancel my membership ASAP but there was no retention manager on site so I have to come back again and wait for this person to reach out to me. My old post. Kathy at Boca Park location is amazing! She listens carefully and give very good massage. The front desk stuff is absolutely fantastic! They are friendly and helpful. Clean place. Quiet atmosphere. Just right to be relaxed. I like the spa music during massage session. Thanks again!"