Canyon Ranch Spa + Fitness Las Vegas

"So I was here two separate days for different services during my stay. The first time was for a wash and style with my hair. This was by far the worst experience and quality of service I’ve paid for to have my hair styled. For $109 bucks. My hair didn’t even hold leaving the spa to the room and I was staying in the hotel. Didn’t walk outside or anything. Just the short 10 min walk to my room and the curls were gone. I’ve had my hair styled multiple times and it holds just fine. So, this is a lack of talent and proper use of products or crappy hair products at that. My friends hair did the samething as well. So, for a first impression of the spa I was not thrilled knowing we would be returning the next day for massages and facials. Customer service was subpar at best as well. Front desk staff were not friendly or welcoming. We were not given an option to change into robes either. They also did not apply our discount we were told we would receive signing up for the players club. We were told there would be a discount for the spa. The next day we came back for massages and facials. Again front desk staff were rude and not welcoming. Our massages did not last the full 80 min. The massage therapist herself was great and did quite well. I don’t have anything negative to say about her. The facilities again are meh. The wave room is pointless and definitely not what is portrayed online or in pictures. The salt room is very limited in seating. The $25 food voucher given we were told the place closes at 2 so we either had to rush and use it between services or it wouldn’t be able to be used…. Why that wasn’t communicated the previous day when we confirmed our services is beyond me…. Or told we would have to come early to use it. So we rushed to slam down some chicken tacos between our massage and facial which left me feeling uncomfortable during my facial…. The facial was pretty good. Nothing special nothing fancy but the esthetician was friendly. Again the spa would not apply the discount we were told we would get but they eagerly don’t hesitate to ask you for a 15% gratuity to add. Overall, not impressed over priced and you need to get your front desk people in check with customer service and attitude. I’m sorry when I’m dropping almost 1k within 2 days I expect more. I filled out the survey sent to me via email as well…. You think I’ve gotten a response? Nope and probably won’t. I also mentioned my frustration about my hair… no offer to speak to management or anything just a head title and oh that’s unfortunate."

"I visited the Canyon Ranch spa to experience an 80-minute massage with a peppermint foot scrub. Fantastic 5-star experience! If you purchase certain services, you have access to the spa until 8pm . ( Please confirm which services offer this ) They also offer a " day pass" purchase . The amenities are amazing ! I especially enjoyed the warm stone benches near the hot tubs . I have worked in the skincare industry for years. So, I was excited to explore their skincare shop . When I entered the door, the employee barely acknowledged me with a vague "hello." They were too busy unpacking inventory behind the counter . I proceeded to walk around the store browsing products. I wanted to purchase some items . But, I was turned off by the lack of interest of me as a customer . I was the only person in the store ! I would highly recommend sharing this experience with a loved one as well. I saw a few couples enjoying themselves. Overall , I had a great experience !"

"I’ve been to this canyon ranch location twice. I overall really enjoy the experience. The “experimental rains”, to be blunt, are a cold shower with three separate settings. One option is a mist which is wonderful and so refreshing after the hot treatments. It only lasts about 20 seconds before you have to push the button again to reactivate it. The salt room is my favorite. Warm curved seating and salt that gets misted in the air. You can taste the salt on your lips. The only thing I was surprised about was the fact that on this particular day there was a group of about 10 women from Texas who wouldn’t stop talking loudly and carrying on personal and extensive conversations across the treatment areas. I’ve never experienced such a thing in a spa. Finally another guest in the sauna spoke up and told them to please be quiet and they acted shocked and insulted. This also didn’t quiet them any. They continued to shout to each other from separate rooms and gossip continually with complete disregard for the fact that people pay a lot to come here to relax . They ruined the relaxing atmosphere for all other guests. You’d think a staff member would have said something!! Sadly I think I’ll try a different LV spa next trip."

"We visited Las Vegas over New Year's and can't say enough good things about the attendants and service at the Canyon Ranch Spa. I did want to explain the 4 instead of 5 Stars if our experience was so great. My husband and I have been to this spa before and really enjoyed our time. With it being New Year's weekend I went on the website to check if we needed to make reservations prior but was unsuccessful at finding anything that stated any changes. I also called the Spa trying to find out if we needed to book anything prior with no success, the phone directed me back to the website then would give a dead tone. We took our chances and went anyways. We arrived at the Spa and was greeted by very sweet girl at the desk. When we asked about the purchase of a day pass she then stated we needed to book a service since the weekend was busy due to the holiday. The exact reason I tried before. So I asked about us booking 2 pedicures, one for each of my husband and myself. She was finishing the booking and then said it wasn't available anymore. We were very sad. She said that someone online booked at the same time she went to push the accept button to finalize the service. She did apologize and suggested another service for my husband and gave a small discount. His experience was ok but he would have preferred the pedicure. I just wish we were able to book the service we initially wanted as we were standing there vs. the person online. That is why the 1 star bump. The spa attendants were amazing and my pedicure was phenomenal. I chose not to upgrade to the quick dry polish for the extra 20 dollars and I must say it has been the best polish I've used. It hasn't chipped or cracked and still looks great almost 4 weeks later. That really impressed me as I was not expecting it to last so long. Especially knowing we walked a lot in Vegas, I wore, platforms and boots our entire trip and it still looks great. We do look forward to continuing to use the day spa and will try to book online prior, but hope they start giving more information during peak holiday seasons for a smoother experience."

"The staff are all quite amazing and friendly. My experience was so relaxing, my partner and I both fell asleep during our massage/facial. Their rooms are very spacious and you should reserve an hour before your appointment to enjoy their amenities. They have a hot tub, herbal room, sauna, etc. The igloo did not seem to be working on my visit but everything was wonderful. They provide showers, bathrobes, soaps, shaving cream and razors, cleansers, lotion, sunscreen and so much more. They do not allow phone usage but their interior and rooms are all very beautifully done and amazing. All their products are vegan and plant based. After my appointment I went to their store to buy a few bath soaps. Highly recommend going here!"