Bellagio Spa & Salon

"For my 40th birthday, my boyfriend booked me a blowout on Feb. 24th. I arrived 10 minutes early and waited in line. When I approached to check in, the lady did not say anything to me - so I spoke first and said I was checking in for my 11AM. The first thing she said to me was that my hair was "probably" to my bra strap (it was in a bun btw), so there would be an additional charge. After a few minutes of clicking and staring at the screen, she then told me that I have to pay upfront bc my name was not on the room. My name WAS on the room and I gently corrected her, but she held her ground. I have social anxiety, so rather than going back and forth, I explained that I did not have my phone or wallet (I had just come from the spa upstairs) and then asked if I could use the phone to call my BF so he could come back down and handle it. She told me NO. I felt humiliated and stranded. Fortunately, right at this moment of panic, a friendly French(?) woman at the other end of the counter interrupted because she was looking for me - she had just called my room to see where I was and spoke to my BF. She called my name out and quickly noticed I was there at the counter already. She then instructed me to have a seat and wait for Jared to come get me. When that happened, the difficult lady said nothing. She just ignored me. And as it turns out, I did not have to pay upfront bc my name was on the room. But wait- there's more! When Jared did my blowout, he was so rude! He barely spoke 5 words to me the whole time - not kidding. I told him I had never had a blowout before and that I just wanted a voluminous, fresh style. He acted aggravated and said it was impossible to give me volume because I do not have layers. Yet 2 days prior, I got 7 inches cut off and added layers and face framing. So, I have no idea what he was talking about. He harshly yanked my head around and ripped through my hair, he didn't try to talk to me at all (he never even knew it was my bday), and he wouldn't even lift the chair up so I could see myself in the mirror after we were done. It was so uncomfortable and I felt like an unwelcome guest the whole time. I think Jared was rude to me bc he thought I was late - but really I was early and the lady held me up at the counter. In his defense, the blowout looked great, so he is talented. Overall, the salon was a total let down and very sad experience - definitely not worth the cost we paid that day. Skip it and head to the slots instead!"

"Our initial experience was great. However, they then changed the facial during the session and completed a $78 face mask without telling us it would cost more money. We checked out without the additional fee and were not notified of it until we reviewed our hotel folio. Then after speaking to numerous people and two spa managers and getting the run around, they still didn’t remove or reduce the charge. We spent thousands of dollars in dining, shows, gambling, and hotel at the Bellagio and they ruined our trip over a $78 face mask. We will lot return there are many other non mgm properties who will treat us better."

"Goated. This place was awesome, super chill and relaxing, really enjoyed the eucalyptus steam room and the signature massage was actually so good. Great experience for (my) first time spa day. Also the cucumber water was really good."

"This spa is more about experience. If you’re used to getting massages, maybe try a different place. The massage therapist seemed to be rushing through the massage. We booked the customized but it seems they have plenty of options. I had to ask a lot of questions since it was my first time."