Massage Envy

"I had an amazing 90-minute deep tissue massage with Courtney, using CBD lotion. Courtney's professionalism and skill were outstanding. She expertly eased my muscle tension, and the CBD lotion added a soothing, rejuvenating touch. The massage was personalized, with perfect pressure and a relaxing atmosphere. I left feeling refreshed and highly recommend Courtney for a top-notch massage experience."

"If I could give this location 0 stars I would do so graciously. As not only a former customer, but a former employee, this is one of the worst experiences I’ve had at an establishment like this one. The Front Desk Associates and Therapist can be great, but the cleanliness, culture, and simple respect for others is not there. They have been accused of stealing tips, falsifying information, and I was also physically assaulted by the Director of operations, Sarah. Upper management has no care or concern for clients or even employees. It’s unfortunate that in such a nice area, we have such a nasty location where you would think it’s a place you come to for the exact opposite of that. I definitely would not be spending my money here."

"Very disappointed with reception. Had an appointment for a massage today—-came in and the masseuse told me could not perform deep tissue due to an injury, which they saw I prefer on my profile. Said I understood, no problem—-would rebook. I was upset by the fact that reception was told to call all of the masseuse appointments that morning to make sure they were okay not getting a deep tissue massage. I DO NOT have a problem with the masseuse at all, totally understandable. I have an issue with the receptionist. I walked out and told the receptionist what happened…she said that I was not called or informed because she did not know I wanted a deep tissue massage. (Why would she know…because she never called, even though my profile says I prefer deep tissue). No apology, and was told to move the conversation on because we were not getting anywhere. She did not want to hear any complaints. Very frustrating after waiting for this appointment. Next time, please just apologize—-that’s all I was looking for. To be heard and acknowledged."

"Terrible massage and arrogant customer service by management. The staff on TWO separate occasions quoted incorrect pricing, only to disclose a MUCH higher amount AFTER the massage is done!! Ridiculous pricing for these incompetent masseuse! My wife’s massage was so bad the masseuse like she’s just scratching her back. My wife told her to increase pressure and no difference. The masseuse couldn’t even time her session that she never even massaged one of my wife’s leg. All management said was she should have walked up and stopped the session and left if it was that bad. Management wouldn’t do anything about the deceitful misinformation or the terrible massage. For $120, why anyone would go to Massage Envy is a mystery to me. There are plenty of more competent, talented, and real massage therapists out there for $80-$100 an hour. Stay away from this place, unless you like being scammed! Terrible business run by arrogant management."