Capital Ford Service

"I was told by my local Cadillac dealer that they would no longer service my 2004 Escalade, which by the way is in excellent condition, because it is too old. I have been a loyal customer since I bought it practically brand new. Now they will no long service their own product! I contacted Capital Ford who I had done business with when I owned my Mustang. They were happy to help me. Thank you Capital Ford. I appreciate your service."

"Zero stars is what I’d love to give… Purchased a brand new F150 XLT in 2019 from them and paid for the extended warranty and maintenance plan and thought everything would be awesome. It has been much more of a nightmare now being locked in with the extended warranty and maintenance plan with this dealership. Need an oil change how about a month out. It gets worse if you need service to fix something. First you have to make an appointment to have the problem diagnosed, then they’ll make an appointment to put you in the “queue”. This is not an actual appointment by any date or time you are now just in a line. My truck sat for a week before I found out that they didn’t even start to work on it. So I gave them another chance and scheduled for a different week. They promised they could get it done in that week. Well that didn’t happen either it spilled into the following week. Long story short it took roughly 3 weeks for what amounts to “13 labor hours” to “fix” my truck. Insult to injury the work to fix the rattle didn’t work, but I got my truck back with the same rattle. This dealership has woes that extend probably to the top. I don’t feel as though I will ever get any decent service there. Unfortunately nothing seems to change because they have pages of one star reviews, echoing what I’m speaking about."

"I dropped off my truck the night before the appt. Day and I was told it may take two days to complete which was fine with me, and I received a call the next day to let me know the service was complete. Very nice, I live out side of town and I needed to make arrangements to get into town to get it picked up, capital Ford brought the truck to me and went over all the repairs with me in my driveway this may be common practice but I still felt it was above and beyond. Great service and great people helping me. Thank You"

"Called to make appointment to have a recall done. Denise was super helpful. She told me it was a software update and could be done at my home. We scheduled an appointment, the tech, Kurt, arrived as planned, spent 30 minutes on the install and done. How is that for service! Nice people. Thanks."

"They did a mobile Ford recall service on my Escape at my home. Debbie was pleasant and followed up on the appointment. Service technician called before come to the house. He was 15 minutes early. He was pleasant professional and the whole time needed was well under a half-hour. Easily the simplest least hassle auto dealer experience"