Desert Valley Dental | Stead

"Changing from 5 star to almost none. My recent dental experience was horrible and rough. I had a filling and the dentist was shoving her hand almost all the way to my throat I was trying not to gag. And when I finally said something she said that it was part of her fingers touching it. Worse thing is, she never apologized and kept doing it. The anesthesia lasted for weeks! I was afraid that the numbness will never go away. When I called their office to ask what kind of anesthesia they unused on me for my own awareness in case I had an allergic reaction the lady on the phone sounded like I was a bother and gave me a hard time getting the information. No empathy at all! Or was not even worried if the anesthesia caused some adverse reaction on me. They never made a courtesy call to check on me. I ended up cancelling all my appointments with them. Just a horrible experience!"

"They are very nice and professional and they try to help any way they can. The staff and the Dentist are very helpful I would recommend this place highly."

"I have always given them a 5 star BUT on this day on 10/12 had a bad encounter with their receptionist, ( not Yara). When we approached the window she slid open the glass window. Did not smile, had no eye contact with us, she looked like she was unhappy to be there. With a rude attitude asked for our names. That was not a positive way to start off at your place of business. Now for the dental hygienist, WOW! ( not Morgan). I made a comment about her assitant not smiling and she went off! Rudely saying if I continue to say anything more of her assistant she would not give me any service. I rudely said are you done! She got up and I follow. NEVER in 5 years have I been treated with Disrepect like that at your place of bussiness. GREAT Coustomer Courtesy! My wife and I talked of going somewhere else. But because of the relationship we have made with both Yara and Morgan we decided to stay. We feel very much WELCOME by Yara and Morgan! Thank you Yara and Morgan. P.S. You Too Doc."

"I would definitely give five stars to this place if I wouldn’t had this problem with them, I paid for every appointment I had with them, the next appointment I had after we moved I gave them my new address, NOT until one year after, I started getting phone calls saying that I was late with my payment, and that they had mailed the statements, obviously they never changed anything in their computers and mailed everything to my old address. I thought everything was covered by the insurance. They always texted me and emailed me to remind me of my next appointment, each message included “if you don’t show up or cancel 24 hours before, you will be charged $50.00” when I got there my name wasn’t on the list of patients, they just looked at each other, of course they didn’t know what to say, I told them I still had the messages they sent to confirm my appointment, didn’t re-check their list of appointments, just kept saying “I’m sorry, I’m sorry, I’m sorry…” I don’t know how many times, I told them that I assumed I was going to get $50.00 off my next appointment if I had to reschedule, and they said “we don’t give that kind of service”. The doctor is a good dentist and the hygienist are good too, just be careful with those ladies in the front desk."

"I was experiencing some strong wisdom teeth pain coming in. I called and they were very receptive and got me an appointment, however, I didn’t think I could make it and they were able to get me in the same day, in and out and were very friendly and helpful! I was able to get a referral, appointment, and scheduled my cleaning all quickly and made me feel so comfortable! Thank you to everyone here!"