Pilot Freight Services (new Location )

"They broke 2 75” TVs in 2 weeks. The first one was broken during shipping and they just sent it back to sender but said I refused the delivery. The second tv came with the box ripped and the driver said it’s the back of the tv I think it’s fine. I brought it in and took it out of the box and plugged it in and the screen was destroyed. I do NOT recommend this company."

"Would give a 0 if I could. My smoker arrived two weeks late (I get it’s the pandemic) but there was ZERO communication or updates. We were moving so I really needed to know when it was arriving and should have been able to update the address. When the smoker arrived, it was severely damaged. Walmart needs to scrap pilot and use a better freight service."

"If I could give 0 stars I would. Unfortunately 1 star is the least you can do. They were to pickup a return package from Amazon (water softener) multiple times. Not once have they been to our house nor have they called back like Amazon states they will. I have called Amazon 8 times regarding this issues. Most times we can’t speak to Pilot as they don’t answer their phones ever. This time amazon assured me they would call and still no call. Amazon is threatening to charge my card if this product doesn’t get returned(defective) yet I have made multiple attempts to have them pick it up. There is no communication with this company. I have never heard of them and now I know why. They are the absolute worst."

"The absolute worst! I was told my shipment would arrive between 7am-7pm. Nothing came. I kept checking my tracking # and nothing has been updated. I am sitting in limbo right now, no answers or idea where my order is. Buyer beware! Do your homework. This company is unprofessional on keeping customers informed and up to date on status of an order. No one seems to know what's going on."

"This is the WORST Delivery Company. AVOID THEM AT ALL COSTS!! We ordered a NordicTrack Treadmill on 8/26. This company called and setup a delivery appointment for 9/5 between 3 PM - 5 PM. I took off work early to be there for the delivery and guess what, they never showed up and never called to say they were not coming. When I called to find out what was going on, the lady on the phone sounded confused, put me on hold and then came back on apologizing that we should have received a call to let us know they were not going to deliver and that our treadmill was still in transit to them and they would call to reschedule. Funny thing though, when I pulled up the tracking on our treadmill it shows they had it in their possession, so she was lying. It has now been two weeks later and we still have not received a phone call to schedule a delivery. I called them on Monday 9/16 and was told they would call us back to hopefully get us scheduled for delivery this week. STILL NO PHONE CALL FROM THEM!! The company we purchased the treadmill from said they have escalated this issue to the Managers at Pilot Freight to have them call me today. I will be very surprised if they do. Once again, DO NOT USE THIS COMPANY!!"