Pilot Freight Services 917 Lone Oak Road, Eagan, MN 55121

"Believe the terrible reviews. They delivered over a thousand dollars worth of stuff a week late to the wrong house. The person who discovered my packages contacted me. It’s been 5 days of calling the company and I can’t get anyone to pickup the boxes and deliver them to me, they promise call backs and never do. The worst customer service I have ever dealt with in my life."

"Some of the drivers are pleasant but the overall process of their deliveries is a freaking JOKE!! They shouldn't even give you a delivery window because you can guarantee it won't be delivered during it. I called the day before my delivery and confirmed it was coming 11-3 the next day. 10:30 AM the next day I get a call saying all of their drivers called in sick and they wouldn't be able to delivery my new patio set as promised (funny how they were all sick on the first nice weather Saturday here in Minnesota). I had to reschedule for the following Saturday, this time they promised 10-2. Of course, 2:15 rolls around, no call or word from them, so have to call their customer help line. They put me in touch with the drivers who said they had 3 stops ahead of me and wouldn't be there for another few hours. No one called me to alert me of the delay, no remorse or apologies for me having to sit around all day waiting for them. Like why the F do you even give delivery windows if you aren't going to try even a little bit to delivery during them? The most infuriating part is the consumer has no recourse against them and absolutely no choice in who delivers when placing orders. If you can avoid them, do, but if you are stuck with them get ready for a bumpy ride."

"One of the worst shipping companies there is. Extremely slow, delays for no reason, and lies from customer service. I was told on Monday this week that I would receive my item on that Friday, and not even from Pilot, I guess they can't be bothered to deliver where I live, but have to transfer it to another carrier. Had to call every day for an update and every day I was lied to and kept being told I would receive it. They couldn't give any reason for the delays. Still waiting."

"I ordered a treadmill from Amazon and it was supposedly delivered on Saturday morning. But after the waiting window, I did not see them come in or hear anything from them, so I called them to find out what happened to my treadmill. They told me that they do not have my phone number so they could not contact me to confirm the deliver time. They wanted me to call in on Monday to reschedule a delivered. Then, I googled this carrier and I was very scared as there were so many bad reviews from other customers. I waited until Monday and surprisingly received a call from them said my delivered was scheduled on Monday after I contacted them on Saturday. However, I was still wondering if they could make it because the snow was crazy heavy on that day (1/22/2018). But they showed up within the window time and helped me to bring the treadmill in. Anyway, I am hoping that they have been slowly improving their service."

"I wish I could give zero stars. Absolutely terrible service. Very unprofessional. I had a delivery scheduled for a Monday with a range from 9am - 1pm. I called at 8:45 in the morning to ask if they could give me a smaller range. I was told that "they are way behind this morning" and "it wouldn't be until 1pm". I then informed them, in reliance upon them telling me the item wouldn't be dropped off until 1, I wouldn't be home, but I would make sure to be home by 1. The lady I spoke with said that is fine and that she would make sure the driver knew. At noon, I got a call from the driver (he left a message since I was at work in a meeting). He said, "I'll be to your house soon." I called him back a few minutes later. He didn't answer so I left a message indicating that I would be home at 1 and that I was told he would not be to my house before 1. I also said, "if that will be a problem please let me know" so I could be home earlier. When I got home before 1pm, I called the driver. He told me, "too late I already left your house." He said, "we don't wait for customers to get home." I asked if he would come back to deliver my package. He said: "Nope. Too bad. You can call customer service to complain." I told him I needed him to drop the item off, because I had a number of installers scheduled to be at my home that evening to install the electronic device I had purchased. He told me that wasn't his problem. I then called customer service and they told me essentially the same thing: "not our problem." Pilot made absolutely no effort to get the package delivered to me on that day. I even said I would pick the stuff up from their warehouse. They said, "nope, your package won't arrive back at our warehouse until after hours." I said I would meet the driver wherever he is and pick up the packages from him. They said, "nope we don't do that." Meanwhile, I have a bunch of installers showing up at my house that early that afternoon. They of course charged me for being there. Now here I am two days later. I have no idea where my package is. I tried calling and they told me that they will reach out to me when they are "going to be in the area." All my installers are left completely in limbo and I am left in a position where I can't schedule them to come back to my house. This company is very rude and unprofessional. I will never use them again. Please don't use this company. Stick with UPS or Fed Ex. I'll try to update this post if I ever receive my package, but at this point I feel that might even be doubtful."