Urbana Court Apartments

"I lived here from 11/2022- 8/2023. The property changed ownership half way through my lease. I have nothing bad to say prior to the ownership change, but I do want to rave on how amazing the new ownership/management was. Seriously, I never leave reviews and I had to. The new manager Pamela is absolutely outstanding. From the move out to almost a year later, she has bent over backwards to be so kind and help with getting tax documents. She is prompt and the sweetest lady for how much is on her shoulders. She makes me feel so important and as if she was a family member. I want to move back solely because of her. They don't penny push and are so understanding. Beautiful apartment, always clean and just the best experience. I've lived in probably 10 apartments and she is the reason I'd 1000% go back. Thank you Pamela. You're amazing. I didn't get anything for this review and I've been out for 7 months. She just deserves the credit."

"I have been living here for over a year and its been great. The new management has definitely made a difference for the better thanks to Pamela and the staff. Che puts on monthly events for the community and its a great time to get to know everyone. My kids enjoy participating in the events as well, Che makes everyone feel welcomed."

"First of all I want to say thanks to the staff here at Urbana Court I was one of the first family to move in and they have treated me like family and they listen. Anytime something happens in my unit they come right away an get it done. The staff is very professional and caring about the tenants in Urbana Court. They really care about our safety to the staff makes sure we are confirmed if anything is wrong again thanks for everything."

"Having worked in property management, I understand the challenges of addressing all tenant concerns, and I'm sympathetic to those limitations. However, I can discern when a property manager lacks genuine care. We were residents from the beginning when this place had excellent management. Unfortunately, when Stacy took over as the property manager, things took a turn for the worse. She rarely addressed any concerns, remained isolated in her office, and didn't bother to inspect the premises. The constant turnover of concierge staff every three months made it difficult to establish reliable relationships with the team who knew the property well. Under Stacy's management, Urbana became less secure, with doors frequently left unlocked and main entrances unattended. Random vehicles entered the garage without permission, and common areas became dirty and neglected. The lack of managerial enforcement led to residents disregarding cleanliness rules. Inappropriately, some residents brought food and small children into the gym, resulting in dangerous situations and disruptions while their parents were preoccupied with their phones. In the end, we moved out due to these issues, and it appears that the current staff inherited numerous unresolved problems and complaints left unattended by Stacy."

"The apartments are nice enough, with a modern look and feel and nice appliances. They are pricey but they're also selling "luxury" living. The walls are pretty thin, but nothing that's abnormal for apartment living. There are nice community rooms and a coffee machine available for all residents. The fitness center is small but it gets the job done. My last month at Urbana was with new ownership and they were working on resident events (something I was told would be a thing when I moved in, but the previous owners only had 2 events in a year and a half), making sure the pool was clean, the hallways were clean, and that the dog waste bins weren't overflowing. My real issue with this complex was its winter management. The parking lot was plowed maybe 3 times during the snowiest winter on record and the sidewalks were always icy. I felt bad for any elderly residents as the sidewalks were borderline impassable for a large amount of the winter (even with good boots). The handicapped spots were also never plowed or cleared out, nor were the sidewalks around them. I really hope that the new owners address this for the sake of the residents that still live there."