University of Minnesota Physicians Mill City Clinic

"Janine Pingel is the best. I was confused by instructions I've been given by specialists. She helped me sort it out. I left feeling confident and relaxed."

"Wow, I think I just found my new primary! She is absolutely fantastic. Compassionate and smart, first of all. Listens and asks good follow up questions. She spent 30 minutes talking to me 1:1 and I never felt rushed. Very thorough charting. I have a feeling Dr. Keuler will fill up her patient panel very soon with such a fantastic bedside manner, so get on her schedule while she’s still accepting new patients. Also the clinic is beautiful and clean, everyone from front desk to support staff is pleasant, and there’s plenty of cheap street parking right in front and to the side of the clinic entrance."

"This practice is among the best. They take all the time it needs to listen and help guide you and always treat you with kindness, concern and deepest respect. Take the time to learn to use the patient portal and it will help expedite things like prescription refills and scheduling non-emergent things. Dr. Janine Pingel and Dr. John Halberg are fabulous docs and nursing staff and assistants have always been efficient and kind. I have been a patient over ten years, have complex medical history and Dr. Pingel has been my steadfast collaborator helping me through some tough times. Even willing to take me back after I had been out of state for over 3 years. Trust."

"I got to know this clinic through my partner when he got really ill. Dr. Thompson would call and give me updates. I felt like he really cared. I then asked him to be my primary doctor. The other doctors are also very easy to talk with . Another favorite is Dr Nelson."

"i *love* my care primary provider, Dr. Mark Nelson, but the staff in charge of both answering the phones and filling prescriptions leaves a LOT to be desired. My prescriptions used to be filled in a matter of hours. These days, it takes more than the 48 hour maximum they claim it'll take. I asked for a medication to be refilled on Tuesday. I called Wednesday about it after not hearing anything, and was told it'd be filled Thursday (today) morning. When it wasn't filled this morning, I called again and had to remind them to fill it. By the time it was filled, after 2pm, my pharmacy, which had the medication in stock earlier in the day, had run out. So I called at 4:50 to try to talk to someone. They close at 5. They left me on hold for 25 minutes and then hung up the phone without picking up. It's unacceptable."