LaMettry's Collision, Inc.

"Not pleased with the results. Good to grill limes are still off. They didn’t fix the front pilar, nor the bent radiator. First photo is of the bad side. Second photo shows the good side and good lines. I’ll be contacting them tomorrow to discuss fixing what’s broken. I’m not a mechanic and I see the issues."

"I had a great experience at LaMettry’s in Burnsville. My Yukon had serve hail damage. Jesse Johnson was great. He would provide updates numerous times a week. Also, he was very professional and experienced. He was involved during the whole process, refreshing. He is an asset to their company. I would highly recommend this family owned business."

"We took our Honda Pilot to this location after reading positive reviews online. Started out great. Got us in within two weeks, promised us 3 day turn around, and daily communication. The daily communication didn’t happen, I had to call and keep following up, they didn’t stick to the timeline which I understand but was frustrated it wasn’t communicated. I pushed them to either give us a more realistic update or have our car done before Thanksgiving. They promised it would be done before the holiday. We picked it up and it was dark, noticed that the detail work that was promised inside only went as far as vacuuming and some dusting in the front, ok fine as long as they body work is good. The edges of our bumper were sharp to the touch, the sides flexed where they hadn’t before, and there were imperfections and bubbles under the paint across the bumper. We immediately reached back out and they asked us to return. They seemed unconcerned and it would be an easy fix but actually getting the car back in was difficult. My husband and I both work, they wanted a painter to do the work but they left by 3, etc. We were finally able to coordinate (if they tell you they can pick up your vehicle no they cannot, they don’t have enough staff) two months later. The manager admitted there was dust/dirt under the paint. They were able to buff it out but I would have rather they kept the car longer and communicated than return it and we had to keep coming back."

"This experience was a game changer for me. I loved everything about working with this shop. I usually dread doing anything related to car repair and car service. It usually starts from that weird odor when you walk in the door of a car repair shop and it’s all downhill from there. LaMettry’s was exceptional! It smelled good. It was organized. There was some diversity among the staff which is always appreciated. The concierge level service with Enterprise for my car rental is now the new standard in my life. Jesse was our assigned team member and he is thorough. We had one small communication delay that was a minor inconvenience but I’m thankful for his extra time and effort that resulted in the staff getting the paint job right. Thank you Jesse! And thank you to the entire team!"

"Amazon service all around! When you walk in, Deb at the front desk greets you with a smile and is ready to help. I worked with Jamie, and she was fantastic! She was super friendly and then when my car was being repaired, she gave me follow ups and let me know where things were at the in process. She replied quickly, answered all my questions and took on the most challenging part - dealing with insurance. She went through everything step by step with me. Fantastic team and incredible customer service at this location!"