American Hero Clothing

"I ordered a sweat set in August of 2022. I have sent several emails over this ridiculous amount of time, just receiving the general email back. Obviously, I am a patient person, but I would like some resolution to this. Honestly, I didn't want to give you a bad review. I had ordered before with no issues. But, this is ridiculous. Edit: I emailed ,again after this post and I actually got an answer directly from Michelle and she apologized profusely. She is going to send me my order. Edit: Yeah, I still haven't received my order. I am going to keep pursuing this til either I get my money returned or I receive my order."

"If I could give negative stars I would. I am writing this review in January 2023 - I placed an order in February 2022 for some Harry Potter themed t-shirts. Michelle reached out to me via email soon after to let me know that she was not allowed to make the shirts and asked if I would be okay with a store credit. I agreed to take the credit but when I checked my account it was for less than what I paid for the shirts. I then attempted to contact Michelle multiple times to get the credit corrected but it was not until July 2022 that she finally responded and corrected the mistake. After the correction to my credit was made in July 2022, I then placed an order that same month with my credit and also ordered additional items. I HAVE YET TO RECEIVE THEM and it is January 2023! I have tried to reach out to her via email on multiple occasions and only get an automated response. My facebook messenger messages are ignored and any comments I make on any posts in the American Hero Clothing group are removed. To say I am frustrated, is an understatement as the amount that I have paid for merchandise that I have NOT received is over $100. I have been more than patient with shipping guidelines and waiting for email responses. I NOW WANT A REFUND FOR MERCHANDISE I PAID FOR ALMOST A YEAR AGO AND HAVE NOT RECEIVED!! I am mind blown at the lack of customer service and communication. I would NEVER EVER treat my customers this way. If I can keep more people from going through this I will, so I will continue to post negative reviews anywhere I can until I have been refunded for merchandise I have not received."

"EDIT… She contacted me about the missing items and once I get them, I will delete this review. I’ve been emailing Michelle for months regarding an order from last year and all I get is an automated response saying it could take 7-10 days to get a response. I’ve messaged Michelle on numerous occasions and NOTHING! I get ignored through email, messenger and Facebook. Not only am I missing a Scentsy logo cup in teal that was ordered and paid for on June 22, 2021 and I’m also missing a Scentsy custom 20oz cup that was ordered March 18, 2022. I’ve purchased a lot with her over the last 3 years and I’ve never had this problem but this is getting insane! It’s one thing to be busy and overwhelmed but to flat out IGNORE a customer is not good business practice. I will be contacting Scentsy about this because she is an authorized vendor for them. I want my items or I want my money back. Simple as that."

"I have been ordering from Michelle for about 5 years now. Her stuff is always high quality and always worth the wait. I can tell she works incredibly hard! I had one product that did not ship but the rest of the order did so she emailed right away and refunded me. I just ordered another round of shirts and I'm super excited!"

"I have loved every piece of clothing I have purchased from this company! This is a small company that custom produces all their orders. They work day and night to provide you with an amazing experience. When you order from them, you agree that you understand that your item is made to order and will not ship until a certain period from the close date of the order. Often times Michelle orders shirts in from suppliers, and if she doesn't have enough pre-orders, she's unable to order and produce, due to the expense. She's running a business, and just like any business owner, wants to profit from that business, while still keeping products reasonably priced for the consumer. She is open and up front when there are delays in shipping and production. The negative reviewers must not understand that LIFE HAPPENS! Michelle is currently dealing with some serious family health/life situations. This is literally a two woman business, and family has to come first. I think the negative reviews are very unfair given the nature of her life situation. I've order tank tops and a custom made apron that are high quality and my favorite, comfortable, go to pieces. If you want to support a small business owner, this is the company to go for!"