Caribou Coffee 15730 Emperor Avenue, Apple Valley, MN 55124

"I’ve always had good service and drinks here. I really enjoy that they have a decent amount of seating and it’s such a bright happy place. I just wish they’d turn their music down a bit. It was so loud last time and made it unpleasant to sit and just enjoy being there. I’ve heard similar comments from others."

"Preface: I've never left a review before, but want to point out a bad example of service etiquette. I was terribly flabbergasted this afternoon by the amount of disrespect that was carried out by three of the drive-thru workers (2F, 1M). As I was out trying to claim caribou rewards on behalf of my mother. Introduction to complaint: To preface, I've never been to a caribou location and rarely get coffee as I treat it as a luxury and not a necessity. And being unfamiliar with their process I made a mistake of overpaying. They left the window so fast as well, that I had no opportunity to make them aware of this sooner. As I forgot to state that I wanted to use a free drink reward and not the points themselves. After making them aware, in response I was met by micro-aggressions and ill-conducted service. Complaint: No matter how many times I apologized, there was not an inch of reassurance that it was okay to be wrong. As I understand fast-food and service industry work is often frustrating in the idea that the demands the customer makes can be overbearing. However, that does not excuse the opportunity they took to make me feel extremely awful about my concern to utilize the free drink feature. I even looked to make it even easier for them by just ordering another drink instead of reversing the entire process and just making it free (no money back for the other drinks needed). Even shortly after paying, they left the window unattended about 70% of the interaction and took the time away from the window to speak ill of me and verbalize passive aggressions. This was things like "well! it's not my fault!" mockingly on multiple occasions, sighs, tones of voice, and bodily actions. All within view of me or ear-shot, as I could hear it all; not even having the decency to wait until I left. I made this clear to them after a phone call, and expressed to them my disbelief later. Actions taken to resolve: I've worked in the industry before, and there's times and places to release stress. I've talked about many customers behind their back, but to do it in front of their face is uncalled for. Especially to someone who's recognized they made your job harder and looked to apologize. Even if the workers are new hires, they should have common decency. I could not believe the blatant disrespect; it was disgusting behavior and I'll never come back. This will be notified to your customer representatives department and your HR department. As I could imagine by their transparency that this isn't the first time. And I would like to apologize to their manager for the language conducted on my half over the phone."

"Every experience that I have had at this location has been great. However, they went above and beyond this morning. As I was leaving my house, I put in an order on the app. Unfortunately I somehow neglected to hit complete order. So of course when I arrived, my coffee wasn’t ready since I had not submitted my order. Once I realized this I submitted the order. I was on my way to a meeting and was worried I’d be running late now due to my mistake . That was not the case. The team at this Caribou had me on my way quickly. The whole situation was my fault but they took exceptional care of me. Thanks for taking such great care of me!"

"Caribou is predominant in our home state of Minnesota. Seeing a live caribou or even a moose is definitely on my bucket list. It’s been a while since my last Caribou visit but I was pleasantly surprised at the ambience here. Found this gem at the border of Apple Valley and Lakeville. Working remotely is where the true magic happens. I'm always ready to embrace the lessons that are coming my way."

"I am all about people having an off/bad day, which is why I have given the Apple Valley Caribou location the benefit of the doubt multiple times…AND…I rarely post reviews…AND…when I do post, it is because of a positive experience/product. I absolutely do not like posting a negative review; however, the time has come. I don’t know what is going on with the employees at the Emperor Ave. location, but the last 6 times, I have had nothing but rude customer service. I am going to leave it at that and not get into any specifics or names. I love Caribou beverage and food options! I love connecting with my husband in that atmosphere….but, hopefully, this review will improve the attitude of the employees and allow me to say that I love the customer service as well!!"