Luther Collision & Glass

"Picked my car up today. I’m pretty sure they even did a quick detail on the interior! (Makes me feel bad since I didn’t remove all the things from my car before dropping it off) I don’t have any complaints so far about the workmanship. The repairs look as good as new. They did originally estimate a week and it ended up being two - not a huge deal."

"Luther has had my car for 40 days, and it is still not done. I was given 3 earlier delivery dates that all got pushed. Covid, murder hornets, civil unrest, supply chain issues - whatever the reason is for the delays...I think customers deserve straight answers and information from the companies we use. Missing delivery dates, time and time again, leaves customers feeling deceived and minimized. I can handle delays. I can't handle the general lack of empathy for the customer side of things. Be straight forward with your customers. Don't over promise and under deliver. Customer loyalty resides in trust. I am struggling to trust that the the car will be done when the manager said it will be and now I am more skeptical of the work they are doing. They have a chance to make things right. I just hope that they do. I guess I will update this review if, and when I am finally able to pick up the car. More to come."

"My experience could not have been better! Shen Chapin, body shop manager, was professional, patient, knowledgeable, and helpful answering my questions. He handled details of car rental, provided insurance estimates and direction, and he and his team did an excellent job repairing my vehicle. I very much appreciated the communication updates while my vehicle was in the shop. If your vehicle needs repair, Luther Collision & Glass in Hopkins, MN is the best!"

"My car was stolen in October and recovered a few weeks later. It was completely trashed to I took it to Luther Collision and Glass. They did an excellent job fixing everything and having my car looking brand new. Thank you so much to Brian for calling me often and giving me a status report. Very happy with the repairs and customer service!"

"Wow, So glad that we chose to go with Luther Hopkins Collision and Glass!! Decided to select their rental car option while our vehicle was getting fixed and it went seamlessly, even more of a bonus it was virtually a brand new car. Totally unexpected was the Thank You note and present that was on our front seat, upon picking up our fixed vehicle. Absolutely would recommend - friendly staff, quality workmanship, and overall a very easy process all around!"