Firestone Complete Auto Care

"I brought my car in for a no charge 2nd opinion. They did a check at no charge and made their recommendations. I also had them check my car's service history with Firestone. The whole process took about 45 minutes."

"Been going to Minnetonka Firestone for many years. You can trust these guys to sell you great tires, correctly complete routine oil changes and tire rotations. This visit I had a battery installed and I have peace of mind knowing they chose the correct battery and installed it correctly. I am very pleased with their hard work, and how they always inform me of any mechanical work needed on my vehicle."

"DO NOT WASTE YOUR TIME AND MONEY BY TAKING YOUR CAR TO THIS FIRERSTONE. Your 2-3 minutes of reading this, would save you from big headache. Also don't believe the fake reviews. I had my car broke down due to over heating and coolant leaking and I made the mistake of taking it to this Firestone. First I was given an estimate of about $1000 including the things which were not even my concern. And I asked to fix mainly my main problem which was around coolant. I was told that the valve of radiator is broken and replacement would fix the problem and was given an estimate of $250. I approved it. But when I went to pick up the car, there were two check engine error codes related to coolant, one of them was there after the incident, but the second one was introduced after service at Firestone. And on asking about this, the representative JJ shamelesslesly said you are not getting other things fixed, which we gave you an estimate for and this would need a diagnosis and it would cost another $110 and the codes were just erased. After some discussion just to make a fool of customer, he agreed that he would get it looked. So I left my car for one more day to get it checked and the next day after following up twice, I was shamelessly told by Marty, that you can pick up your car and if you need to get the error codes looked, you would be charged $110 and the new error code introduced by Firestone may come up again even after deletion. Now my car is giving jerks. My car never ever gave jerks before taking it to Firestone. DISGUSTING experience. Question to the whole Firestone Team - Is this how you earn money by deceiving customers? Are these your business ethics and practices?"

"The staff here is great! They are friendly and competent and timely. When I went for an oil change, they were patient with my questions and concerns. They even penciled me in for a quick oil level check when the oil change itself couldn't be scheduled any closer than one week out."

"Think this is the second time having our work truck get an alignment. Sunday we went to pick it up and requested to have them test drive it to make sure stuff was right. We brang it back 10 minutes later and are having them redo it because we did request to please make it safe as before we had a previous appointment with them and the alignment seemed worse. The van is over 6k pounds. No room for errors. We drive a lot on the highway, Well hopefully have it by Wednesday and my guess is it won't be better. Trying to have faith. Round two. They had the van for 3 weeks. Drives worse than when we brought it in after $923. Later. Will never go back. They waited till the 3rd week in to call and try to upsale us. They said their master technician said it needed left outter tie rods and just nickel and diming us. We told them do not let the person who work d on it before touch it. Because they didn't fully test it. We went in the highway. Guess what? If we take out another car or human because someone didn't go above and beyond to find the actual problem. Just fixed what they felt. Then on the day was supposed to be ready, we get a call stating we need all the above. Like your just now noticing? We did wait a week to see about getting business credit with them to cover the huge bill. Decided against it. Glad we did.if we could give them zero stars we would. 4/14/23"