JOANN Fabric and Crafts

"Be realistic. This is a national chain. The employees (including management) are people. I challenge you to find an establishment with more than 10 employees that can instill the entirety of company values and product into their staff. Are the Winter 2024 hours frustrating? Absolutely! Do the people who work there have ANY control? NO! I talked to them and everyone is run ragged- there are NOT enough employees to keep the store open regular hours- no wonder they are exhausted. There is an employee at the cutting counter who I am fairly certain hates when I come there- oh well. You can’t please everyone , and I have a right to want annoying cuts of fabrics. Bottom line, I choose Joann’s because they have fabric and I want them to have my business over competition. They have big sales, you can use coupons, and they have a great selection. Products you love will be discontinued, company policy will be contrary to what you want. And just like many of YOU had a bad day when you wrote your scathing one star review- the employees are entitled to their bad days too!"

"I used to visit Joanne's for the most of my sewing and crafting needs, unfortunately their newer hours make it almost impossible for me to shop there. After two attempts to make it in time before the store closed failed, I've finally just switched to another local hobby store. I'd love to come back, but if the hours don't change, I don't think that will be possible."

"One visit I went and cutting counter closed. Today, I got fabric, set it down by door as cart are in entry and did not want to take product out door. I turned around and fabric was gone. I went to counter and noticed they put in a bin. I went to grab it and they yelled at me that I cannot be there. I advised the man that I went to grab cart and it was gone. He said you set it down and walked out. I told him I was just grabbing a cart. Seriously they don’t understand that? It was less than 5 seconds! He was very rude and I will never shop there again. Go to Hobby Lobby people"

"Shopped at the Fargo, ND store, walked in and after a few minutes they announced the material cutting area was closing in 3 minutes so I grabbed my material and went to the table and stood. No one came so I walked down the aisle and I heard someone walk back and at the same time another customer came up to the table. He started cutting their fabric and I asked if I could leave mine there and grab something else. He said no, we are closing in one minute. Mined you the store is still open for another 1/2 hour. After I get my fabric, I walk to get some Velcro and realize I can buy by the inch so I walk back up and ask another lady if they could cut the one little piece I need. They have now been “closed” 3 minutes. She says no, that area is closed and if they did that for everyone they wouldn’t get done. Mind you there is one other person in the store. Rudest services I have seen. I left my fabric and went to Hobby Lobby where the service was good and both items cheaper. With companies closing due to online orders you would think they would want in person customers. I guess not."

"Was greeted at the door by Jay who very rudely informed me “you have to be quick we are closing in three minutes” this at 6:57. I say I will and that I only need to grab a tee shirt. Not even ten steps later i am met with Roxanne. She also very rudely said “be quick, we are closing in one minute” I stated “it says 8 on your website” and she condescendingly replied “I am aware.” On my way out I spoke to Roxanne and told her that her and Jay could use some workplace attitude retraining. From the second I walked through the door I felt very uneasy looking for the item that I needed that I left before I could finish looking. She replied “I could say the same for you sweetheart” I replied “I am not on the clock, you are” I asked for their names and left. Absolutely garbage customer service. They could have approached this situation with even a hint of professionalism but this was not the case."