SunWest Credit Union

"I only do very basic banking here, but I absolutely love the staff. Everyone is so kind and helpful. I never dread needing to stop by. Thank you!"

"Don’t bank here. There is only two branches. Their bank doesn’t work with plaid so I could never link up my Venmo and had difficulty with other accounts. They charged me 4 overdraft fees while I was in the hospital having a baby. I deposited cash as soon as I could when we got out. They weren’t caring enough to refund some of the fees. I understand they can’t refund all of them but I had never had a fee before that time. We are switching to an online bank that doesn’t charge fees when we make a mistake."

"Literally the worst bank I have ever done business with. If you are unfortunate enough to be forced to do business here or bank here, avoid the Speedway location in Tucson. Anita is a pretentious and condescending employee who will immediately talk about customers as soon as they walk out of the branch. The branch manager does nothing to attempt to discourage this behavior, he simply shelters himself in his glass office and conveniently remains unaware of anything happening. Anita is the prime example of acting out of her pay grade and the definition of having a superiority complex. If you have any problems with fraud, they will not contact you at all with suspicious charges. All charges will be cleared and processed regardless of how quickly you notice and report them. Provisional credits are not a thing for this bank and neither is working quickly to get your money back. 2 weeks is the time frame, incase you are wondering. No added concern or priority is placed either. Just Anita and her attitude to make things more complicated. If you have a question, the bank tellers will answer each other on how to fix the problem, but not address you. They will however get upset if you ask them to speak directly to you. Your only chance at decent customer service with this bank, especially this location is if you are lucky enough to have Sam as your teller."

"Lita, at the Campbell office, was so polite and professional as well as friendly I immediately felt comfortable with SunWest CU. I decided to transfer my car loan from another credit union because of the lower interest rate and the highest satisfaction rating of all Tucson credit unions (yes, I checked). I went to the Speedway location which is closer to me. Anita was also professional, polite and friendly and made the process painless. While doing paperwork for the car loan I noted the employees greeted customers by name. Their interest rate for a loan to pay off my credit cards was also lower than what I am currently paying so I transferred that debt also. I am completely 100% satisfied with this decision and I am very pleased I contacted them."

"I thought I would take a second and give a shout out to this bank. Every time that I have had to go to this bank, the experience has been amazing. Great customer service. Anita always says "hello", which is something that is missing at other banks. Highly recommend."