Global Credit Union

"OMG! The worst 2 years since the bank has changed totally from automated to a human person. OMG! What a waste of time. We've been banking with them for over30 years. Point is; I just got put on hold hold for 18 mins, then transferred to a manager for another 19 plus min. I just wanted to know y my debit card was frozen.? OMG!"

"I had a good experience. The workers were helpful and polite"

"Nice tellers ,always make small talk . They have a coin machine that is free for members. Only irritated that if you want to get advice in stocks the people that do that Do Not return calls ."

"The bank tellers should follow policy and not try to implement their own preferences on others. I make a withdrawal every month for over $2000 at the drive thru window and yesterday the lady told me I couldn’t make this withdrawal unless I came inside. She stated she can only give me $1000 through the drive thru window. I agreed on the $1000. She then asked how I wanted my money so I told her the denominations I wanted. She proceeds to tell me that I had to come inside to get those specific denominations. Why would you ask me? But again, I make this specific transaction monthly sometimes 2x a month. I told her to just give me any denominations she can but I don’t want anything bigger than a $20. At the end of my transaction she told me that this was my “one time courtesy.” When I asked her when did the policy update she told me this wasn’t policy that SHE wanted to count my money to me. If I wanted you to count my money in my face I would go inside. If you can’t count $1000 confidently before sending it through the window, that is not my problem. A 10 minute transaction AT MOST took 25-30mins because she wanted to argue with me about how much and what denominations of my money I could withdraw. And on top of that she gave me $500 in 50s and 100s after I asked for nothing bigger than 20s. When I sent the money back she stated “you didn’t tell me how you wanted it” yes I did and you told me that I couldn’t have it that way so I told you to give me what I could have as long as it was NOT bigger than a 20. The lies, gaslighting, and threat of a “one time courtesy” was too much for me. I was not asking for a fee reversal, I was asking for my money. This was not a courtesy at the least."

"The customer service it atrocious. Was a member for 5 years. In that time I was given fake cash after a deposit, had a member of the bank do fraudulent activity on my account, and they put unnecessary holds on my account. Bank here and get ready to hear one thing when you open the account and excuses once your account is active. You've been warned. Admittedly 95% of the issues are at the 35th and Southern location."