Pacific Premier Bank

"It’s a bit complex. But, out of the blue I received a call from someone saying they were from pacific premier and wanted to know what I was going to do with a loan that had one payment left. I was really confused by the call. I asked for information on money market accounts. I asked her to email that to me. She asked to confirm my email address and the one she gave I shut down 5 months ago. I asked her to use my standard email ( all my bank statements are sent to this email) she informed me that she didn’t have that one and would not be able to change my email on file without me being present. Sounds goofy to me. Anyway, yesterday apparently the loan final payment could not be made the way all the other payments were made ( auto withdrawal from my business account), therefore I was asked how I would handle that. She became demanding about when I would make the payment. I contacted the branch I do business with and seemed to get a sympathetic response. Boy was I wrong! When I went in to make the payment I was treated rudely and I asked why no one had reached out to me because I was ready to take my money to a competitor. The manager at that branch said “ have a nice rest of your day “ WOW!!! Customer service is not available at Pacific Premier Bank"

"I had been banking at the Broadway location since 2004 when it was Bank of Tucson. Then the Oracle location opened up. The name of the bank may have changed, but everyone that I work with has the same welcoming spirit. I was referred to them by my colleague who said "you need a bank that works with and works hard for small businesses." No regrets. My father has been doing most of my banking for the last 15 yrs and actually sounds disappointed when I do not have reason to send him to the Oracle location. I have always had a prompt response with trouble- shooting an account issue. It does not matter who answers the phone...whether it's my business or personal account...request granted or issue always solved!!! Not enough I can say about the Oracle location. I just love all of them. Now, I must mention the Broadway location. I miss that crew...just as great, however, Oracle is closer to my business. Now....you might say that by closing at 4pm is an inconvenience. Well, you would make a way to go to any other appointment, so you can do the same for Pacific Premier Bank on Oracle. For those that have had a different experience always remember a smile is contagious. Dr. Sharon Lister"

"The staff at this bank make the bank. I love love love them! They are like a second family to me. Seeing them almost every Friday makes my day and I leave feeling good (the fresh popcorn helps too Albert!!!) They are genuine, caring and always ready to help in anyway they can. They certainly go beyond the "extra mile". Anybody we know that is looking for a bank gets referred to this bank, "our bank". However, I will keep the popcorn a secret so they don't run out!!!"

"Being a proud customer of this bank for years, I am happy to say that they treat every person like no other bank! Respectful personal, convenient hours, great service, no hidden fees. Ladies from Pacific Premier on Oracle even call every customer who has NSF account the same day not to charge an unnecessary fee! Where else would you get a service like this! I love it!"

"Nancy and Jennifer are the best! Actually, all the employees are, but I work with them the most. Not only are they friendly and personable, but they will drop everything to help me right then and there. I've not had one bad experience working with this bank for the past 6 years."