PetsHotel Tucson (Broadway)

"If I could leave zero stars as a review, this one would definitely have earned it. I have used the PetsHotel for my dog on a few occasions now, all with less-than-stellar experiences. The first was in late 2022 and after a few days of boarding my dog there he was returned to me with a full rash on his testicles. A bloody and extremely raw rash at that. Against my better judgement I chalked it up to a one-time occurrence and had my dog boarded there again in October or 2023. Within 12 hours of my dropping him off, I received a call from them claiming my dog was urinating blood and had to be seen by an emergency vet. The vet claimed that the dog had a UTI causing bloody urine and needed to be put on antibiotics. I was away for a week and couldn't see or take his state, ultimately I had to trust them and gave them my go-ahead to be seen and given the necessary medication. By the time I picked him up (four days later) there was no sign of anything ever having happened at all, except for the hundreds of dollars they tacked on to my bill and demanded I pay before they release my dog. Seemed fishy but again, possible. This weekend my dog was boarded there beginning Friday. On Saturday morning I received a call that there was blood in his urine and he had to be seen by a vet immediately. They informed me that the vet prescribed antibiotics and took lab tests, however results wouldn't be available until Monday. When the results came back, there was zero found wrong. No bacterial infection, no increase in white blood cells, nothing. There was no UTI, there is no issue with his urine, and it's again as if nothing ever occurred. That was, however, until I was forced to pay an additional $150 vet surcharge because of the visit. The visit that was unnecessary and provided zero value outside of confirmation that my dog is healthy. To top it all off I was instructed to continue giving him antibiotics which they then provided to me in a Zip Lock Bag!!! No pill bottle, no written prescription, no vet name or anything at all. Literally a felony if I were to be pulled over with them. "they're my dog's drugs officer!" Ultimately I suspect this is a complete and utter scam where they take full advantage of pet parents who are away for extended periods of time. They can add whatever surcharge or additional fees they want and ultimately if we don't pay them we don't receive our pet back. I paid the $150 and am calling it a lesson learned on my end, but would feel completely responsible if I didn't share this experience with any pet owners who care enough to look for a review. Don't go here."

"Love this location. Staff is always courteous and my pet seems well taken care of and happy to visit."

"After a total fail trying to book via Petsmart online for another location (they had no notice of any reservation request and were booked full), Sarah at this location got us in at the Broadway location and saved our vacation. The dogs were not panicked when we picked them up (leaving the vet, they will try to open the door themselves!) which means their overnight stay was good. The staff even threw in first-time customer freebies at checkout. Great job!"

"Great service, great staff, great price, and they treated our fur baby with care."

"Petsmart's PetsHotel Tucson cares for my dog while we are out of town. It gives him the opportunity to play with other dogs and get different types of treats than he he gets at home. He so much enjoys going there. It is nice to have a place I trust to watch my best friend."