Benson Hospital

"For what it is worth, brought my wife in after having abdominal issues, diarrhea, and passing blood. They had her have a seat in waiting area for 45 minutes, no blood pressure check nothing, spoke to the woman behind the desk and she said sorry guess they were still eating breakfast. Finally out of pure disgust we decided she would be seen sooner if we drive to Sierra Vista."

"My visit to the ER in August was the stuff of nightmares. The first Doc on duty responded appropriately, recognized I needed to be transferred to a higher level facility and began appropriately treating a severe, anaphylaxis medication reaction appropriately. Shift change occurred shortly after my arrival, new Doc in charge. New Doc stopped treatment, stated all I needed was a shot of epinephrine and I would be cured. Advised Doc of previous adverse reaction to epinephrine, he placed me on cardiac monitor, had the epinephrine administered and V-tach occurred as I had advised him would be the result. He stopped all treatment, went on to a lengthy argument on the phone with floor Nurses about a patient he wanted admitted. A staff member tried to interrupt him with concerns about a cardiac patient who had arrived alert and talking. Doc said he would get to the patient as soon as he was done as he could only do one thing at a time. About an hour later the cardiac patient left via ambulance, now completely non-responsive. Doc then turned his attention to me as the only patient left, my tongue was swollen to the point of nearly obscuring my airway, he never examined my throat, just asked me to stick out my tongue repeatedly. Severe thunder, lightening and flooding were now occurring, my only transfer option was via helicopter. Doc hadn't had anyone call to obtain a room up to this point and some 6-7 hours had passed. He then told me he wouldn't transfer me unless I allowed intubation. I informed him that that was against my wishes as I was a DNR, DNI. He was withholding treatment, demanded to intubation or wouldn't transfer so I could receive treatment. I reluctantly said OK, but only enough sedation for 2 to 3 hours. The nurse administering the propafol anesthesia infiltrated the tissue with the first injection, leaving me paralyzed but fully conscious during the entire intubation, nasal gastric tube placement, and catheterization. A staff member tried to interrupt the Doc during the process stating family was calling stating they had my signed paperwork indicating DNR, DNI status Doc says "I'm going to ignore that unless they drive back here and show me". ( Like that was possible when the ambulance wasn't running and my spouse was a 30 minute drive away). Finally, to add injury to insult, the Doc didn't clear the mouth after inserting the bite block, my right inner cheek was between my teeth and the upper right corner of my lip as well. I was so glad to see the flight crew, Benson ER staff had cut my clothing off when they thought I was unconscious, so I was shipped out naked with a blanket thrown over me to TMC ICU. THANK GOD I GOT OUT OF THERE!!!!!!"

"Showed up here after all the bad reviews I had read and just what I thought. My wife was well taken care of treated professionally with kindness and compassion. From the front desk to the nurses and Doctor. Yes it's not a speedy lube and tune. But maybe if it were realized that your not the only person in the building and that you are being treated in an order of care needed. If your dying there gonna get you stabilized and get you to a major Hospital. My Wife is Alive because they do there job right. We love you guys. Thank you"