AAMCO Transmissions & Total Car Care

"My son’s transmission went out on his car, David assured us that they have worked on his model of transmission before and could get it up and running in a couple weeks. After 3 weeks of trying to get updates we finally were told they were waiting on parts and would be another week. We get the car back and there’s a check engine light on and the transmission is not working right, shifting weird. Took it back, they had it for another few weeks and finally got it back to us shifting ok but engine light still on. Horrible communication and service."

"Let me start off by saying I would not even give this facility a 1 star review. Horrible place!! Dropped our truck off two weeks ago, stressing the importance of getting it back as soon as possible as it is our work truck and used daily. They insured us it would be looked at as soon as possible. No one ever reaches out, you have to constantly call them for updates. No one is ever available to answer what is going on. Price quoted started at $2300-$7500 for rear end replacement. Manager never available and always told he would call us back (which never happened). Called the manager directly spoke with him for about 20 seconds and he stated he had another customer and would call back in 15 min (which again never happened). We had that encounter with him twice with the same response. Finally drove down in person to see what was going on. Truck was still parked in the same location. No work had been done at all after 2 weeks. Demanded keys and would have a tow truck there immediately to move it somewhere that would actually work on it and not give the run around. At that time the manager became very rude and made up a number to charge us with which was over $400. Which we paid just to get the truck away from them. Even after paying them over $400 for doing absolutely nothing and keeping our truck down for over 2 weeks, they did not want to give us the keys and did not want to move other vehicles out of the way for a tow truck we called to come get it. DO NOT GO TO THIS PLACE!!! HORRIBLE!!!"

"Called and dropped off my truck 11/9 for a transfer case repair. Was GUARANTEED 5 times that it would be completed and ready by 11/15, and $700-1/$1700. Called on the evening of 11/15 and was told that the person with the information on it was gone, but would call me back. Call 11/16, informed they still don't have the information but would call me back in 15 minutes. Fast forward to 11/17, still no information. I had to DRIVE TO THE SHOP, to even know if my truck had been worked on and was informed that they were "waiting for parts". Couldn't tell me what parts, couldn't tell me when the parts were scheduled to arrive. NOTHING. Forcing me to come up with alternative transportation to get to South Dakota the following week. 11/24 receive a voicemail stating the truck was completed. Being out of state I was unable to pick up my truck until 11/28. Upon arrival the bill was almost $2400, and there was ZERO explanation as to why it was suddenly nearly $700 more, no parts list showing what had to be replaced. AND they couldn't find my keys for 10 minutes. AAMCO has completely lost my business and that of my family permanently. If you're waiting on parts, fine but tell your customer. If it's going to be over, fine, vehicle repairs have that tendency, BUT INFORM YOUR CUSTOMER. My only hope is they did it right so I don't have to deal with the inevitable nightmare the warranty will be."

"Dropped my car off in October to get diagnostic for a leaking rear differential. Was told coupler could be cause of issue and that they will look into it. A week goes by without a call, so I inquire into the status of my car. I’m told drive shaft was removed and sent to a shop for repair. Which is funny because no one told me that was the issue, otherwise I would’ve told them to just source and replace the drive shaft. Another week goes by, I ask for another update. Drive shaft still at repair shop so I tell them to get a replacement. They said that they’ve put in an order and will notify me once item arrives. Another week goes by. Am told that neither drive shaft from repair shop or replacement has come in and that they will make inquires and call me about status. Another week goes by (never received that call). It’s Monday November 20th so I decide to call again to inquire about my car. Was told that manager had to be rushed to hospital and that another manager from another shop is covering for them. Will give me a call once more information becomes available (never got a call back). That was three days ago. I’m flying out of town for thanksgiving and will be back on the 27th. Hopefully something comes up. All in all, don’t waste your time on this place."

"I think they stole our truck. Had it for a month. Got it back and still broken. Took it to them to fix again after assurances they could fix it. Over 2 weeks and counting. They have disabled the gps tracker. Won’t tell us where our truck is. Have lied constantly about what they have done. Have no idea if they fixed it or not. Owner said he will give it back when he feels like it. Police called him and he claims we didn’t pay him but I have the receipt for close to $5000. Don’t know where to turn to get this resolved. Do not ever go to this shop. Employees may be nice and even Marco the manager may be trying but the owner is something else. I have never had something like this happen or been treated this unprofessionally If there is an issue then say something don’t lie about it."