Ohana Nail Lounge

"STAY AWAY! This place has gone downhill really quickly. The nail tech that I was placed with initially did a really bad job on my fill so the manager came in to “help” she was rude and I left here in tears at how ugly my nails look. I went back in and asked her if she was OK with how my nails came out and she said yes it looked fine. Everyone of my nails is a different shape and the polish job is SO SLOPPY."

"The other day was my second time at Ohana Nail Lounge. My first experience was a 5 star experience. The woman that did my nails was detail oriented, shaped them perfectly, checked with me a few times during the process to make sure I was happy or if they needed adjustments. I loved her and wished I took down her name to request her again… My second experience (the other day) was a 2 star - at best, experience. My nail tech was male, I will not blast his name but he needs more training. I requested a soak off and dip on my natural nails when I came in. I had on acrylics. When I sat at his station he took a new fake nail and jammed it between my real nail and the acrylics attached to my nails. After the first one he popped off there was damage to the top of my nail. I repeated that I had requested a soak off and he replied “this will go much faster, they’re ready to just come off”. I replied my natural nails were thin and he replied “they’re strong, see?” Then proceeded to stick the fake nails under my acrylics and struggled on a few for a good 10-15 min (the time it would have taken to safely remove them by soaking them off like I requested). The gals to my left and right kept looking over at me like “I’m so sorry” Once the acrylics were forcefully removed, there were flakes of damage across my nails that he then thinned even further by buffing with the dremel. Then came the dip powder… he asked what shape I wanted I said squared without sharp corners, and not much shorter than they were… they’re much shorter than I requested and my right thumb is SO SHORT compared to my left thumb!!! He did all the motions of dip powder correctly, however the shaping part is where he failed miserably. All of my nails are different lengths & very thick! They aren’t squared either, some are so wonky and not shaped, the tips are squiggly, not sure how to describe the unevenness. They’re so thick and bulbous, I cannot emphasize that enough… there was barely any shaping or thinning on the tops and sides. I will post photos of the first time I came in (the red almond shape) and the second time I came in (the glitter thick, horrible job). Considering how much this was, and me trying to advocate for myself at the beginning with him not listening to my requests, I will NOT be seeing him as my tech again. He was nice as a person, but I didn’t enjoy my experience as a customer. I much prefer the first gal that did my nails. I will try this place one more time because I think it was just the specific tech that didn’t do a great job on my glitter nails :-/"

"I called to see if they could accommodate me for a pedicure on short notice with no appointment on a Saturday morning. A nice gentleman said, “come on over, we can help you now.” I hurried over to arrive shortly after 9:30am. I walked into a beautiful place with tons of natural light. It was clean and decorated well. I was seated at a pedicure station immediately and he quickly found me a nail tech. Henry was friendly and quick yet I didn’t feel rushed. He was personable and we had great conversation. He said this location has been open for 9 months. Some of the reviews had mentioned that staff had been rude to them. That was not my experience at all and it consistently got busier as time on. I look forward to this being “my nail place.”"

"I went in to get a full set dip manicure total spent was $85. The next day I noticed the gel was receding off the tip of my nails making them look weeks old. On top of that the gel on one of my nails came off completely. I called the next day and made an appt to come in for a nail fix. When I went in for my appt the receptionist told me I was going to have to wait 15 minutes because they were too busy to fix my nail at my appointment time. I waited and then the receptionist said she would fix it herself so she slapped some gel paint on it. It wasn’t filed so of course it was lumpy and when I asked her if she thought it looked good she said if it want it fixed correctly I would have to wait longer. I waited about ten minutes and then she told me that I would have to come back another day because they’re too busy to fix my nail. Needless to say I did not go back and allow them to waste anymore of my time. But wanted to warn you that this place does not stand by their work, and if you try to voice any dissatisfaction they become very rude and unprofessional."

"This is a beautiful state of the art facility and they're literally is like 2,000 colors to choose from everybody is so nice the owners are actually on site and care very much about checking on you and making sure that everybody's taking care of. Since they just open they're definitely understaffed so there is going to be a wait. The worker girls are very rushed and hurried I didn't get my cuticles pushed back or like real hand treatment before they put on my nails my poor girl was running ragged I felt bad. They are definitely better than Pinky's Nails that's across the street but I do hope that they fix some of their issues."