Sears Appliance Repair

"Tam was very professional and explained what the problem was and advised me on the work that needed to be done. He was careful and thorough in his workmanship."

"Jessica is a very formidable service tech. After numerous tries to repair my refrigerator she nailed it on her first call. There have been a few tries over the last 2 years that have never diagnosed our problem. I commend her for her diligence and expertise in getting to the bottom of the original problem which has previously misdiagnosed a few times in the past!"

"I am very dissatisfied. The tech Bernard showed up. To supposedly fix my ge profile space maker xl1800. He came In looked at the microwave and was out of my house in less than 5 minutes on MLK day. He said the control panel was blown and that I would need a new one and they don’t make them no more since it’s a 20 year old microwave. I asked him was it the fuse he denied it and said no the control panel is shorted out and somebody would contact me about my options then left. I was charged 100 usd by home warranty company. Reluctantly almost 3 weeks later, we made a selection on a new microwave. They told us it still wouldn’t be here for another 2 weeks. So to entertain myself I opened the vent and took the control panel out and tested the 2 fuses with a multimeter on the microwave. The hvt fuse and the main line fuse. The main line fuse was bad the hvt fuse was good. I ordered the ge fuse on Amazon. The first one they sent was bad I tested it with a multimeter. I sent that back and they sent another 1 this fuse worked. I put it in my microwave and the thing came on. Microwaved 2 meals tonight. So now I am upset that this is the level of technicians you have employed a 16 dollar part with rush shipping could have saved me buying a replacement upgraded microwave that has not even arrived yet. Sears should reimburse me for the fuse and the $100 I spent having a tech come out. Horrible service I rate this no stars a negative. In my research I did see an article saying if the mainline fuse keeps blowing to check the door sensors. So Did the tech do that, nope? The fuse has not blown tonight. But if it does blow then like it said I’ll check the door sensors. At least I can microwave some food now until till my new one arrives and they set it up."

"Bernard arrived on time and diagnosed the problem promptly. We have a home warranty and he contacted the Warranty company with his findings immediately. Great service."

"We were very surprised and happy that when our refrigerator compressor died we were able to schedule service for that same day. We scheduled the appointment online at 1:30 and by 2:15 I received a text that the technician was on his way. Mark was extremely professional and thorough in his assessment and we were so grateful he came out so quickly. Would highly recommend both Mark and this service company."