Lowe's Home Improvement

"Lowe's and The Home Depot are the go to stores for many of us. I've got the apps for both on my phone and when I have a project I'll compare the job on both. Lowe's came out to be the best option for supplying one of my latest outdoor projects. But that doesn't earn the home improvement store company any more than a rating of three stars. This indicates that my expectations were met. I consider this average or what any business should deliver simply by being in business. To score higher I'll have to be pleasantly surprised by some aspect of my interaction with the store...whether it's overall better value, unexpectedly good quality, or unexpectedly high levels of customer service. Just being "good" and not disappointing doesn't earn more than three stars."

"They don't have half the items they have in display when it comes to any appliance. Also, once you buy an appliance like, for example, reverse osmosis system, you will be dismayed to find that they discontinued that item and/or it's parts/supplies like RO filters when you go a year later and I am talking about name brand items. It has happened to me a few times and so, I have stopped buying any appliances from Lowe's. Also, if you need any help, you won't find a soul in sight and after walking all over the store or to cashier counters and find a floor employee to help, most of the times they didn't know jack$h!t and you are left feeling irritated and left hanging high and dry. I have since started patronizing Home Depot and boy!, was it a refreshing change! I found RO filters and other parts for stuff I had bought at Lowe's at Home Depot, where they were well stocked with all appliances, had sufficient staff on the floor and close-by, who were also super knowledgeable that I felt comfortable consulting with on my appliance and other house related repair issues. Lowe's really sucks! And did I say that Lowe's really sucks?!"

"Male sure to go in if you need to speak with customer service. I called in to inquire about an order that is a week late arriving on three different days. All three times, I was asked to hold and the phone placed on the counter where I had to listen to everyone's conversation for 30 minutes before it was just hung up. Absolutely incompetent."

"I’m somewhat of a Lowe’s connoisseur so it’s pretty high praise when I say this is probably the nicest location with some of the friendliest, most helpful employees I’ve ever been in. I bought some patio furniture from here and after unboxing it all, I discovered one of the chairs was damaged. Exchanging it for a new one was quick and easy. I highly recommend this location!"

"Brian in the lumber department was great. Cut our maple board perfectly, took his time, super friendly. Even cut it again when we realized we needed it a little shorter on the other edge. Great experience."