El Pollo Loco

"Food was overcooked. They barley put mash potatoes in the bowl..we were eating & had 3 fruit flies in our food. The area was just dirty surrounding tables, and window seals had were filthy & had dead bugs..I was just disgusted..we complained and they literally laughed at my husband because he did complained, he told the workers they should not be disrespectful..we brought the case to the manager, and he did not help much..a younger male worker literally told us to sit somewhere else. Workers need to more trained. And they definitely need to do more cleaning..I mean come on if you want to stay open a big part of your job is to keep your restaurant clean.. I'm not one to complain much but I just tried to have a wonderful night with my family, it turned out not good..all they tried was giving us one piece chicken which I threw away. I'd say save your money and try another location. They definitely did not help us with anything, but I'm taking matters into my own hands to get a hold of the main manager or boss because a lot of change needs to be done."

"Terrible food (overcooked). We ate there, but they had no plates, so had to use to go contrainer lids. Place was very ghetto. Dirty, tables with broken off laminate edges. Overall, I would highly recommend that you just keep on driving and eat somewhere else."

"Food was horrible. Chicken was dried out. Wasn't given any utensils, so had to eat rice and beans with hands. The cashier was not very nice at all. They need to be trained in customer service. The sodas had no co2. Steer clear of this place."

"10/10/13 1600hrs $10.99. Large chicken tortilla soup with 2 avocado orders. Soup was perfectly seasoned! Excellent chicken and vegetables mixture. Fresh ingredients for sure! My only issue is this place is dirty, I’ve been here before and it seems it’s never clean."

"I paid 13. Something dollars for a taco salad with chicken. My chicken was so dried up and hard, when I went back in to tell the manager, a man Hispanic, wish I got his name, but he was slinder with dark black or brown hair about 5'9, anyway, omg he gave me the hardest time, I said hey hunny it's not about the $$$ but if yall just need to learn how to properly cook a piece of chicken, boneless skinless with juice still in it soft and moist, I can show yall! He gave me my money back and I have just lost all faith. They don't care about service, or the companies products, it's a waste of food and time for the consumer! Period! Now you eat that..... Like I said! A hot mess!"