Ross Dress for Less

"Stay away from Ross as a whole, but especially this location. I normally really liked Ross and have spent hundreds of dollars at this particular store over the last two years, but the quality of this location has gone downhill immensely. Where there was once high end items with minimal issues requiring mark downs (like loose threads, or buttons missing) is now a majority of drop-shipped items that are cheap, toxic, and fall apart within months. Look up “Ross lead clothing” and read for yourself. Otherwise, my trip last week on 3/14/24 was frankly ridiculous. I took my sons to try on clothes and because the rear fitting room was closed, we used the front two stalls. It’s 10am, so the store is getting busy and there’s a line. Associate Zachary came over and told us that these two stalls would be closing and that we needed to exit as soon as we were done. We said ok, just finishing up because we waited 15 minutes behind other customers to get in. 5 mins later the female manager appears and says “she needs to wrap up, I have to close these” and flips the signs on the doors while my sons were changing. We said ok, we were just told by the other associate and our *boys* are getting done as quickly as we can (2-3 shirts per kid), we’re not bringing in any new clothes. She snappily answered that she wasn’t locking them in or anything but they needed to get out. Spent 100$ that day only because the kids had clothes they liked, but won’t be coming back. We overheard the same manager snap at and interrupt an elderly customer asking if a bench with significant damage could be marked down any further so she could repair it - was told “no that’s what the prices are” and puffed that if she really needed assistance she’ll “be back whenever she’s able to ma’am”. It doesn’t translate to text as well (as someone that works in service) but the attitude is really disappointing. We all have bad days but the service for a store trying to entice you to spend money is unacceptable. This isn’t the first time this has happened, just figured it was a fluke or two, but it’s consistent behavior. Additionally, while checking out, customers were called behind us (4) to start ringing up clothes before our card was even taken, so my tall teens were corralled to the entry doors to make space for someone else’s stuff on the teeny counter with a queue of only two people. Just makes you feel squished, rushed and shitty. To top it off, news broke this weekend the clothes/handbags sold by locations in nearby CA were contaminated with lead and other chemicals that SHEIN, Amazon and Alibaba were guilty of - likely all the same suppliers. Do yourself a favor and spend your money somewhere with better service, better quality clothes, and better working conditions for the people that make them. This is a dollar store for clothes that pretends it’s just deals and discounts on name brands - it ain’t."

"This Ross location has some of the best selections for clothing in Bullhead City and it is open until 10:30 p.m. on Fridays and Saturdays."

"Customer service is friendly the lines for buying your items get real long for the two cashiers that they have sometimes three but they have a really good selection of clothes, household and children's closing and toys all around they have a very good selection of to choose from"

"First time shopping here since I moved to BHC 5 years ago. I loved it, it's clean, bright, big and doesn't smell. (The one I had been to in California was small, dark, dirty and smelled like an air freshener store exploded.) Sorry I waited so long to go to this location!! Will definitely be a regular!!"

"I really like this Ross it’s in Bullhead City it’s the only one there. They have a lot of great designer labels which I appreciate the quality. I love the home Decor. This particular Ross keeps their store pretty clean and well stocked. I find it hard to beat their prices at any other store. This time I was looking for holiday decorations I found what I was looking for at a fraction of the price I would’ve paid anywhere else. I highly recommend the store I will continue to shop there."