Dwell Apartments 1717 North Vassar Avenue, Wichita, KS 67208

"Great rates, great location, and an abundance of pests! Excellent location for students who want study biology or major in Environmental studies, would highly recommend to students majoring in engineering willing to design and build barriers to keep the roaches in the walls. Open Access parking lot design means anyone can walk up to your windows, car, or visit you in the laundry center! Ideal design to allow easy access to your place. Fair warning: have had friends try to get security footage from management to identify car break-ins, would recommend always filing police reports. Management refuses to cooperate otherwise."

"1) Emergency maintenance is not real; I went weeks without A/C in mid-July. My apartment was 97 degrees. The toilet started leaking so I had to turn the water off, luckily for me it was after 5pm on a Friday and I had to wait till Monday to SCHEDULE someone to come out. (they can’t come same day, especially for this complex) 2) Last December someone from maintenance came into my apartment, while I was gone for work, and shut the drain off in my shower. No one let me know that this was happening (maintenance will just come unnotified). I called the office, they said "No one was at the complex doing work", but when I stepped outside, I could very clearly hear there was work being done in the apartment below me. The office never knows what is going on. When the unknown maintenance person was there, they left dirty handprints all over my shower walls and even used (left dirt on) my soap dispenser to clean their hands. *Pictures attached* 3) The company does not care about this complex at all. For over a year, August 2022 to present, they have been building a brand new complex right next to Dwell. Big cranes, trucks, and front loaders have been tearing up our parking lot. *Picture attached* The construction workers obviously don’t care either; they would park their work vehicles directly behind mine, blocking me in. On July 24, 2023, Point Guard Management let all Dwell residents know that the parking lot would get repaved, and we can no longer park our cars in the lot after July 30th. They promised us it would take UP TO three weeks (till August 20th) to get the project done. Mind you, we are now sharing a parking lot with the Vassar Apartments at this time. It is now August 29th, and we are still unable to park in our parking lot. School has started so now there is an influx of residents from Vassar and Dwell parking in one VERY small lot. Most of us are just told to “park on the street”, but there are clear signs on Vassar Street saying “NO PARKING AT ALL TIMES”. 5) Roaches. This apartment complex is infested with roaches. No matter how clean you are, no food left out, sweeping, wiping, disinfecting, calling for the exterminator every month to come spray your apartment, it only takes one resident who doesn’t keep up as well and lets the roaches stay around. 6) AND AFTER ALL THESE TRIALS Point Guard Management has the audacity to email me to renew my lease and INCREASE MY RENT."

"An awful company that doesn’t care about maintaining their properties. Moved in with clogged shower and leaky dishwasher. They will never answer calls. Once went 2 months without A/C. They also let raw sewage leak out of the building down to a children’s park."

"I am living in this apartment for eight months. I am facing problems on kitchens bathrooms. Sometimes there are cochroches and i feel scared. There is also little space to keep things. Eventhough i wanted to change the room the authority is not ready to do that. Its just beside my room and I am not breaking their contract. That apartment is free for almost one month and its their irresponsibility to avoid the renters problem. Very much dissapointing and I shall not suggest others friends to move here. Even their authority is very rude and not helpful. I know my problems will also be avoided."

"Would not recommend to anyone unless you will only be sleeping here. The building, appliances, and general utilities are low quality, but the rent is cheap, so you get what you pay for. The more important issue is the service. If you have a problem, you better figure out how to solve it yourself because the management will not help you. Ninety percent of the time they will not answer your calls and the few times they do answer you will get a “were working on it” or an “I’ll get right on that” with no results. If you leave a message, they won’t ever return your calls to give you an update. Definitely steer clear of this place if you can."