Sierra

"Mona the apparel manager was insanely rude. I was talking with a cashier about exchanging an item that ripped the first time I wore it and she was extremely understanding. Then Mona swooped in and immediately shut me down said nope and talked to me like like I was a child. She said I shouldn't be returning something I've worn and washed and worn and washed and I said I got it for my birthday wore it once and it ripped and she basically laughed in my face. She then proceeded to count on her fingers at me how long it's been since they had that jacket in stock. Which was literally Christmas time not the dramatic amount of months she counted too. How insanely unprofessional and demeaning. I was a retail manager for years and I would fire any of my employees who talked to a customer that way. Now I'm stuck with a jacket that is ripped, which she also had the audacity to say I can probably go pay to have it fixed. Just completely ridiculous. I plan to report her to corporate as well but she should be written up in her at the least. The annoying part too is if she had just said sorry we can't do anything I would have said ok that's fine I get it like I said I worked in retail as a manager for literally 10 years and people try to return the most insane things but she immediately jumped down my throat before she even knew the situation. I don't know what her problem is but she clearly isn't doing great and from other reviews I see about the same women doing the same thing she's clearly on a power trip."

"The employees are rude. They don’t take the security tags off the items you purchase. Then when you come back to get the security tags taken off, they treat you like a thief. I’m sorry what? It’s not my fault you didn’t do YOUR job. Thankfully I still had my receipt and was able to prove I purchased the items but it was very unpleasant— especially considering it’s their fault. Then while I’m at the register the lady ahead of me walks out and the doors start beeping because the employee forgot to take off HER security tags too. These people need to learn to complete their job responsibilities and not inconvenience customers and then treat them badly because of it."

"The employees really bring this store down!!!! Post Halloween I picked up a pillow from a 75% off box but it rang up full price. The kids were frozen and lost and insisted they couldn’t honor the sale price. Oooookay…. Did not buy it. Fast forward to Christmas shopping. I get to the register and they ask “Did you find everything ok?” Actually I wondered if they could look for a different size for an item… no… no they don’t do that. They don’t have a way to look at inventory in store and they don’t look online for you… and no mention of reaching out to another store. Least helpful crowd ever. The store is fine but I prefer Thornton or the Springs for size, more stock."

"Great deals on clothes! Highly recommended!"

"They always have great deals, great products, and great service. Staff is so nice and that makes the whole shopping Experience better. Although shopping for outdoor and sports adventure items isn’t hard to do! I just really appreciate the friendliness while your spending money in the store! They also always have fun unique food products to try!"