AutoZone Auto Parts

"I placed a $270 pick-up order online. I get to the store, and the guy behind the counter claims he can not find my order in their system. A few minutes of the cashier not being able to digitally find my order, another guy came around the corner with a long recipe and said " I'm work on her order now" and asked the cashier to go get the 8 sparkplugs I ordered,(He only found 3). He then started to freak out because their system showed they had 0 of those sparkplugs, but he was holding 3 in his hand. When I say freaking out, I mean this boy was literally pulling his hair and turning red trying to figure it out. I told him to substitute them with another brand. By this time, I had already been there 30 minutes. I told them I would come beck tomorrow to pick up my order. The next day, I check my email to get the barcode ready before I get to the store. There was an email stating my order had been canceled. I called the store, and again, they could not find any record of my order in their system. So I get to the store, and I get ignored while they help 3 guys that came in and got in line after me. When the employee looked past me and asked the guy behind me, if he could help him. I spoke up and said no I'm next. I got to the counter and had the guy scan the barcode from my email, and again, there was no record. He then said, "I dont understand, I started filling your order lastnight", while pointing at the counter next to us, where some of the items from my list sat. I showed he the email that said the order was canceled. Then he tells me that since they did not have all 8 sparkplugs, my entire order was canceled. He then told me that I would have to reorder everything. I asked if I would be charged again because the $270 was taken from my bank account when I placed the order. He actually asked me if I was sure the money was taken from my account. I pulled up my bank statement and showed him the transaction. He then tells me that I would have to pay again when I reorder. I told him, " You have got to be kidding me." He then tells me to come back on Monday when his manager would be their. Keep in mind that I placed the order on Friday afternoon. After this experience, the next ,which will be the last time, I will have anything to do with this company, will be Monday when I go in to speak with the manager."

"The staff has always been helpful here. Anytime I visit they greet me with a smile and go out to the way to make sure I'm assisted."

"Dude gave me fast and easy service. I forgot to get his name but shout out to cashier #68."

"I didn't think to get the gentleman's name, but he was very friendly and helpful. Helped to find the correct wiper blades and answered all of my questions on the use of ac recharge kit."