The Insurance Guys

"Brian is a life saver!! He goes above and beyond and took time to explain things in a way that I understood. I would recommend him to anyone. His customer service exceeded expectations. Side bar, not sure if there is one receptionist or multiple. The few times I called and spoke with a female receptionist (I think). It was an interesting exchange. She would make comments when I would call to request to speak with Brian. Statements like, “well he’s really busy. If he couldn’t find you anything the first time he probably didn’t find anything. We only have so many people we insure with”. Every time I have spoke with her, felt like a burden. Maybe she was having a rough day or that’s her personality. It’s just a very different dynamic when speaking with receptionist for assistance versus the insurance rep. I will continue to go to Brian for assistance with insurance!"

"Jasmine was a lifesaver, my beacon of light in the dark! She helped me find the right insurance for my very weird and specific needs and she was absolutely hilarious and insanely helpful. Could not recommend them enough!"

"When our home suffered several water losses and a house fire and we put in claims for each. We needed help and didn't know any better. Our insurance company dropped us on June 8th 2022. I started working with Brian McNaughton at Insurance Guys to find a new provider. He advised that we submit an application to the Washington FAIR Plan. He helped us do that. We had an inspection, and were denied because we needed to submit build back plans and a completion date. Had Brian understood the requirements better we could have avoided this step. It took months to acquire the build back plans and completion date, but when I received those I emailed them over to Brian so we could submit a new application to WA FAIR. That was on October 21st, 2022. Since then I have followed up with him in emails and phone messages on Oct 24th, Nov 8th, Nov 11th, Nov 15, Dec 6, Dec 9, etc...but he didn't respond. Nothing. Once a woman, whom I assumed was the receptionist, picked up and said that he was on the other line. I left a message with her, but he never got back to me. I even had Sharon, over at the WA FAIR Plan office give him a call to see if she could get him to answer the phone. She reported back to me that he answered the phone and he told her he would give me a call that same day, but he never did. I have decided to find another agent, because his lack of customer service is causing our home to not be insured, putting our home at risk. I can't wait for Brian any longer. Because of Brian's lack in responding we have needlessly been exposed and with out home insurance for two months! I request that he give a legitimate explanation and an apology for ignoring me. Respectfully, Esther Dodge"

"I love and have loved The Insurance Guys for a long time now! I have never been disappointed with them or their service! They are so friendly and helpful!"

"These guys are experts and really understand the insurance industry. Not only can they help you find the right insurance coverage for the right price but when things do go wrong and you have to use the insurance they give fantastic advice. So do not hesitate to give them a call and get the right group on your side to insure the items in your life and in your business to protect you and your family."